Sunstar Hotels in Saas Valley

"This is one of the best hotels I have ever stayed in. The actual hotel is beautiful with excellent facilities, but the staff are unbelievable and made our stay. I hardly ever do reviews but I have to recommend this hotel. Saas Fee is a beautiful ski village and loved everything about it. "

"Great food and a nice bar Nice spa area - pool and saunas Super convenient with access to ski rental etc Would be awesome if the kids club had more for older kids :-) We loved our holiday here!"

"My recent stay was nothing short of exceptional. The combination of breathtaking natural surroundings, impeccable service, and luxurious amenities created a memorable experience that exceeded all my expectations. Not sure about the rating of this hotel it sure did feel 5star in my loft suite. The hotel provided a full board and the Breakfast was okay however the dinners were exceptional all 5 courses. I also thought getting to the location will be difficult to my surprise complex given it was my 1st trip since I travelled from Zurich - a train and two busses however was seamless and on time. Stayed for 4 nights amenities were also of the highest stand well positioned health spa with all that one will need. However will recommend extended spa hours and including more vegetarian options on the menu"

"The staff was really friendly and accommodating. We had our dog with us and they were very accommodating with the cleaning schedule. Will definitely stay there again. "

"Great property with friendly staff. Rooms are comfortable and updated with nice bathrooms and bed are comfortable. "

"Excellent location in the heart of Saas Fee. Kind staff. We had a lovely balcony and a large room. Excellent breakfast. "

"Thankfully this wasn’t my first trip to Saas-Fee or I’d never go back… I’ve been going for more than 10 years and we have a place in the village but needed somewhere bigger to accommodate family. Topline… the place is well past its sell by date and the interaction with the hosts - Saas Holidays - wasn’t great. On arrival we had our apartment number on our booking and told the concierge on the phone. He said that he didn’t have the booking reference so as long as we had the number on our booking to enter the apartment. We then got a call about three hours later saying we were in the wrong apartment and somebody else wanted it. This is actually incorrect because we had that apartment number all the time on our booking it just so happens that another family wanted the ground floor because they were staying longer and it was going to be easier for them. Would be happy to change if we’ve known all of this, but we’d already left our things in the apartment and gone off for the day . During the day the property is very very dated shower enclosure very small and the shower pretty poor. The beds are not necessarily comfortable either. What really got me annoyed were the posters on the kitchen cupboard saying that if you didn’t put the cups away and leave the kitchen tidy you would be fine. Fr.75. There was also a fine for not putting all your rubbish in the tax bag which you buy yourself. As a final insult we were told to check out by 9am because they were busy!!!"

"Amazing hottub, sauna, common kitchenette, breakfast bar, and patio looking into the river, and the space w/ a bunk bed for kids, and a great sized master for adults. "

"We regularly stay here and it is always a great experience. Nice hosts, clean, quiet. We really appreciate the sauna after skiing and the half pension plan. Bus very convenient to go into Saas Fee for skiing. Highly recommended !"