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"Friendly staff, comfortable beds, very nice shower rooms."

"Great staff"

"I have stayed at this property quite often its so easy to walk into Bath city centre from the Hotel, its comfortable, clean, affordable and all is good "

"Room was small but fit our needs for one night on and off cruise ship . There were small issues but great for our purposes. Staff are super friendly and everything is walkable close to hotel. "

"Delightful hotel right in the centre of everything. Very comfortable ,great amenities. "

"Lovely hotel! Quirky and fun, great staff and very comfortable. Excellent bath tub if you have one in your room. Easy to walk to great shopping and restaurants. "

"A very convenient overnight stay to catch a cruise next day. walking distance to the city center, train station and National Express coach stop. "

"The hotel was good but I only stayed 1 night "

"The hotels reception staff and the room itself was amazing, albeit when using the glass lift, areas of the hotel seriously need cleaning. As it was a special occasion (hubby's milestone birthday), we'd book to dine in the Marco Pierre White Steakhouse Bar & Grill which we were exceptionally disappointed in and certainly WOULDN'T recommend dining in there. Not only had they run out of fillet steak (first quarter of the menu), then we heard they'd run out of sirloin steak when another couple came to order - this is meant to be a steakhouse. The sirloin I was served had been overcooked and was chewy and we would have had a better meal from the other hotels less expensive Bistro or the nearby pub. The waiting staff could also learn how to lay a table and I had to go to three tables to find a full salt cellar ! I don't know how they hold onto this franchise as I certainly wouldn't book to dine at another one? We ate out the second night. "