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Suites & Villas by Dunas

4.0 star property
Family-friendly hotel with 3 outdoor pools and private beach

Photo gallery for Suites & Villas by Dunas

3 outdoor pools, pool umbrellas, pool loungers
Breakfast, lunch, dinner served; international cuisine
Terrace/patio
1 bedroom, minibar, desk, blackout curtains
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Gym
  • Spa
  • Pool

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Senior Suite (4+2)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (4+2)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 6
  • 4 Large Single Beds and 1 Single Sofa Bed

View all photos for Family Suite, 2 Bedrooms (5 Adults + 1 Child)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (5 Adults + 1 Child)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 6
  • 2 Large Single Beds, 1 Single Sofa Bed and 1 Double Bed

View all photos for Senior Suite (4)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (4)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 58 sq m
  • Sleeps 4
  • 4 Large Single Beds and 1 Single Sofa Bed

View all photos for Senior Suite (5)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (5)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 58 sq m
  • Sleeps 5
  • 4 Large Single Beds and 1 Single Sofa Bed

View all photos for Family Suite, 2 Bedrooms (4 Adults)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (4 Adults)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 4
  • 2 Large Single Beds, 1 Single Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (3 Adults + 2 Children)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (3 Adults + 2 Children)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 5
  • 2 Large Single Beds, 1 Single Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (3 Adults + 1 Child)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (3 Adults + 1 Child)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 4
  • 2 Large Single Beds, 1 Single Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (4 Adults + 2 Children)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (4 Adults + 2 Children)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 6
  • 2 Large Single Beds, 1 Single Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (4 Adults + 1 Child)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (4 Adults + 1 Child)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Bathrobes
  • 48 sq m
  • Sleeps 5
  • 2 Large Single Beds, 1 Single Sofa Bed and 1 Double Bed

View all photos for Suite (3)

1 bedroom, minibar, desk, blackout curtains

Suite (3)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 48 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Family Suite, 2 Bedrooms (5 Adults)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (5 Adults)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 5
  • 2 Large Single Beds, 1 Single Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (3 Adults)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (3 Adults)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 3
  • 2 Large Single Beds, 1 Single Sofa Bed and 1 Double Bed

View all photos for Suite (2+2)

1 bedroom, minibar, desk, blackout curtains

Suite (2+2)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 48 sq m
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Senior Suite (5+1)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (5+1)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed

View all photos for Suite (Single Use)

1 bedroom, minibar, desk, blackout curtains

Suite (Single Use)

Highlights

Deck/patio
Air conditioning
TV
Separate bedroom
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • 48 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Family Suite (2+2)

1 bedroom, minibar, desk, blackout curtains

Family Suite (2+2)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 4
  • 2 Large Single Beds and 1 Large Single Sofa Bed

View all photos for Family Suite (2+1)

1 bedroom, minibar, desk, blackout curtains

Family Suite (2+1)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Large Single Sofa Bed

View all photos for Family Suite (2)

1 bedroom, minibar, desk, blackout curtains

Family Suite (2)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 47.9 sq m
  • Sleeps 2
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Suite (2+1)

1 bedroom, minibar, desk, blackout curtains

Suite (2+1)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 48 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Suite (2)

1 bedroom, minibar, desk, blackout curtains

Suite (2)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 2
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Family Suite (3)

1 bedroom, minibar, desk, blackout curtains

Family Suite (3)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 48 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Large Single Sofa Bed

View all photos for Senior Suite (3)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (3)

Highlights

Deck/patio
Air conditioning
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Minibar
  • 58 sq m
  • Sleeps 3
  • 4 Large Single Beds and 1 Single Sofa Bed

View all photos for Senior Suite (3+1)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (3+1)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 4
  • 4 Large Single Beds and 1 Single Sofa Bed

View all photos for Senior Suite (4+1)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (4+1)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 5
  • 4 Large Single Beds and 1 Single Sofa Bed

View all photos for Senior Suite (3+2)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (3+2)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 58 sq m
  • Sleeps 5
  • 4 Large Single Beds and 1 Single Sofa Bed
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About the area

Map
Avenida del Touroperador Sunair, s/n, Maspalomas, San Bartolomé de Tirajana, Gran Canaria, 35100

What's nearby

  • Maspalomas Beach - 17 min walk - 1.5 km
  • Maspalomas Lighthouse - 18 min walk - 1.6 km
  • Meloneras Beach - 3 min drive - 1.9 km
  • Maspalomas Dunes - 8 min drive - 4.6 km
  • Yumbo Shopping Center - 8 min drive - 4.4 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 31 min drive

Restaurants

  • ‪Las Dunas - ‬17 min walk
  • ‪Café de Paris - ‬2 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Restaurante Baobab - ‬14 min walk
  • ‪Grand Italia - ‬3 min drive

About this property

Suites & Villas by Dunas

Upscale family-friendly hotel near Maspalomas Lighthouse
Near Meloneras Beach and Maspalomas Dunes, Suites & Villas by Dunas provides a free breakfast buffet, an adjacent golf course and a terrace. Treat yourself to spa services, such as a sports massage, a facial or a manicure/pedicure. The on-site restaurant offers breakfast, lunch and dinner. Fitness classes are offered at the gym; the property also has shopping on-site, a garden and a playground. In addition to laundry facilities and car hire on-site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Bike hire, a round-trip airport shuttle (surcharge) and supervised childcare (surcharge)
  • Bike tour information, luggage storage and a lift
  • Smoke-free property, a billiards/pool table and a front desk safe
Room features
All 302 rooms feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • TVs with satellite channels
  • Decks/patios, daily housekeeping and desks

All-inclusive details

All-inclusive room rates at Suites & Villas by Dunas are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, French, German, Spanish

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View from property

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8.4 out of 10, Very good, 1,000 reviews
The price is NZ$162
includes taxes & fees
11 May - 12 May
Servatur Waikiki

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Piscina Delfin

Things to do

  • 3 outdoor pools
  • 36-hole adjacent golf course
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Manicures/pedicures
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 10 per stay

We have included all charges provided to us by the property.

Optional extras

  • In-room safe fee: EUR 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Dunas Suites & Villas Resort San Bartolome de Tirajana
Dunas Suites Villas San Bartolome de Tirajana
Dunas Suites Villas Resort San Bartolome de Tirajana
Suites Villas Dunas Hotel San Bartolome de Tirajana
Dunas Suites Villas
Suites Villas Dunas Hotel
Suites Villas Dunas San Bartolome de Tirajana
Suites Dunas Bartolome Tiraja
Suites Villas by Dunas
Suites & Villas by Dunas Hotel
Suites & Villas by Dunas San Bartolomé de Tirajana
Suites & Villas by Dunas Hotel San Bartolomé de Tirajana

Frequently asked questions

Does Suites & Villas by Dunas have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Suites & Villas by Dunas pet-friendly?

No, pets are not allowed at this property.

How much is parking at Suites & Villas by Dunas?

There is free parking nearby.

What time is check-in at Suites & Villas by Dunas?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Suites & Villas by Dunas?

Checkout is at noon.

Does Suites & Villas by Dunas provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Suites & Villas by Dunas?

Some rate plans available at this property are all-inclusive.

Where is Suites & Villas by Dunas located?

This family-friendly San Bartolomé de Tirajana hotel is located near the beach, within 1 mi (2 km) of Maspalomas Golf Course and Maspalomas Lighthouse. Maspalomas Dunes is 1.7 mi (2.7 km) away.

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Suites & Villas by Dunas Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 83 out of 285 reviews
Rating 8 - Good. 154 out of 285 reviews
Rating 6 - Okay. 35 out of 285 reviews
Rating 4 - Poor. 10 out of 285 reviews
Rating 2 - Terrible. 3 out of 285 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hugo

Liked: Cleanliness, staff & service
Super resort staff although front of house were quite frosty. Well worth a visit for families with small children.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good price compared to other hotels. 25 min walking to Faro de Maspalomas. The food could be better.
Stayed 2 nights in Dec 2022

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keine weiteren Bewertungen.
Stayed 7 nights in Mar 2025

8/10 Good

Josefin

Stayed 3 nights in Jan 2025

8/10 Good

Giuseppe

Liked: Staff & service, property conditions & facilities, room comfort

Non male

Struttura con un rapporto qualità prezzo molto alto, nel complesso ci siamo trovati bene anche se la struttura a mio avviso ha ampi margini di miglioramento. Il villaggio è molto bello e ben tenuto, le camere sono grandi e confortevoli, la pulizia iniziale ha lasciato un po' a desiderare, da rivedere l'aria condizionata che non è regolabile e/o introdurre dei sistemi di sicurezza che ti consenta di dormire con le finestre aperte. Il ristorante è di cucina internazionale, non male. Se non si hanno troppe pretese un buon posto per alloggiare.
Stayed 7 nights in Sep 2024

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia

Ha sido muy buena, servicio excelente
Stayed 2 nights in Jun 2023

8/10 Good

Nafisa

Stayed 4 nights in May 2023

8/10 Good

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra vistelse

Stort och rymligt hotellområde med flera pooler (uppvärmda). Stora och fina rum på marknivå, med egen terrass. Väldigt bra ställe för familjer med barn då aktiviteter och lekytor är många. Lugn och skön stämning och många solstolar vilket gör att det är enkelt att hitta sitt egna utrymme. Trevlig personal och ca 20 min promenad ner till krogarna vid Meloneras.
Stayed 6 nights in Mar 2023

8/10 Good

norbert

Liked: Staff & service, amenities, property conditions & facilities
Sehr schöne Anlage, (je nach Lage des Zimmers , können die Fußwege lang sein)! Nur ca 10 Minuten zu Fuß zum Strand (Oasis) ! Personal sehr freundlich. Zimmer sehr sauber.(Leider keine Kaffeemaschine im Zimmer) genervt war ich von den Animateuren am Pool ( waren immer höchstens 10 Leute die mitgemacht haben und der Rest der Gäste musste leiden ) Super gratis parken vor der Anlage ! werde wieder kommen, mit Ohrstöpsel für den Poolbereich (jammern auf hohem Niveau). Sehr schöner Aufenthalt war’s insgesamt !
Stayed 28 nights in Jan 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Nov 2022

10/10 Excellent

AITOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó el ambiente, genial para familias, y la amabilidad del servicio.
Stayed 7 nights in Jul 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good room, everyong else poor

Booked a 6 bed villa for 3 of us. 2 double bedrooms, 2 baths, lounge all clean and comfortable. Suitable for 4 but not great for 6 as 2 have to sleep in the lounge. The food is really bad, low quality cheap ingredients cooked badly. Same food every meal, very bland served in a noisy school canteen type room pics attached. The pool area is good until the gardeners start and the shockingly bad entertainment team ruin everyone's day. They can't understand that when the PA is set to max volume you don't need to scream into the mic. They are all talentless, intrusive and clearly don't realise that when no one wants to participate they should stop, videos attached put volume on. Watch out for an issue at reception. They run 2 credit card machines from 2 different banks. Even when you pay in euros one of the machines charges in GBP and adds a 7.9% markup.
Stayed 7 nights in May 2022

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location - good for families

The resort was busy and the staff in the restaurant in particular overworked. We had often finished our dinner before the staff took drink orders. The food was good quality - always freshly cooked meat and fish , salads and vegetable, cheese as well as theme nights. Queues at reception the norm- we checked in late and were scarcely shown a map of where the room was. The entertainment was not to our taste but difficult to avoid due to in being in the restaurant in the evening . Kids rule here - running around the bars with little care for others .Teenagers we paid full adult price for but with no effort to entertain them . The location is fantastic with access to the dunes adjacent The rooms were cleaned to a high standard and spacious if dated. Lots of hot water and towels.
Stayed 7 nights in Feb 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family hotel

We had a lovely time. Great for families.
Stayed 4 nights in Feb 2022

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vackert hotell på lagom avstånd till stranden

Mycket trevlig vistelse på det vackra hotellet. Att poolerna var uppvärmda var en oväntad bonus. God frukost, bekväma sängar, fin uteplats. Bra kök, som vi i och för sig aldrig behövde använda.
Stayed 5 nights in Jan 2022

8/10 Good

Samuel

Stayed 10 nights in Nov 2021

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Høstferie

Flott og barnevennlig hotell. Koselig betjening og fine rom
Stayed 5 nights in Nov 2021

4/10 Poor

Eirik

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible serviece, room condition and cleaning.

After more than 30 years of traveling, we never complain, but this was horrible. The room wasn't close to clean, there were aunts and spiders everywere, the electronics did not work, the cupboard door fell of, the room key stopped working all the time and worst of all; the service was by far the worst we have experienced in every aspects. We were met by unfriendliness, moaning, information that they were understaffed and all the time promises that wasnt kept. The cleaning stations in the restaurant is placed in the middle, so it is so noicy you have to scream to hear each other. They cleared the table every time we went to supply some addition to our breakfast, the staff is very stressed and in general unfriendly. We had planned to stay for 16 days, but after 13 days we purchased new flight tickets and went home earlier than planned. The standard of this hotel, is in our opinion very far from 4 star in our experiences traveling world wide. In additon the service level is bottom point, so until the hotel and staff have solved this, we recomend to try another hotel in Maspalomas/Playa del Ingles.
Stayed 16 nights in Oct 2021

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021

8/10 Good

Niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place !
Stayed 4 nights in Oct 2021

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

kommen gerne wieder

Sehr schöne Anlage. Hilfsbereite und freundliche Reception.
Stayed 7 nights in Oct 2021