See all properties

The Hotel Castro San Francisco

2.5 star property
From rooftop views of San Francisco to outdoor entertainment, there's always something new at your doorstep.

Photo gallery for The Hotel Castro San Francisco

Classic Room (Self Check-in with Virtual Front Desk)
Exterior
Rooftop terrace
Standard Room (Self Check-in with Virtual Front Desk)
Classic Room (Self Check-in with Virtual Front Desk)
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Outdoor space
  • Free WiFi
The current price is NZ$365
includes taxes & fees
27 Feb - 28 Feb

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Suite (Self Check-in with Virtual Front Desk)

Frette Italian sheets, premium bedding, individually decorated

Executive Suite (Self Check-in with Virtual Front Desk)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Frette Italian bed sheets
  • 23 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room (Self Check-in with Virtual Front Desk)

Standard Room (Self Check-in with Virtual Front Desk)

Standard Room (Self Check-in with Virtual Front Desk)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Blackout curtains
Frette Italian bed sheets
  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room (Self Check-in with Virtual Front Desk)

Classic Room (Self Check-in with Virtual Front Desk)

Classic Room (Self Check-in with Virtual Front Desk)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Blackout curtains
Frette Italian bed sheets
  • 17 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Suite (Self Check-in with Virtual Front Desk)

Exclusive Suite (Self Check-in with Virtual Front Desk)

Exclusive Suite (Self Check-in with Virtual Front Desk)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Frette Italian bed sheets
  • 23 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Sundeck

Becks Motor Lodge

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
9.0 out of 10, Wonderful, (1001)
The price is NZ$325
includes taxes & fees
25 Feb - 26 Feb
Becks Motor Lodge
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
4230 18th St, San Francisco, CA, 94114

What's nearby

  • Castro Street - 1 min walk
  • UCSF Medical Center - 3 min drive
  • Golden Gate Park - 3 min drive
  • Kaiser Permanente Medical Center - 3 min drive
  • University of San Francisco - 4 min drive

Getting around

  • Castro Station - 4 min walk
  • San Francisco Station - 15 min drive
  • San Francisco International Airport (SFO) - 31 min drive

Restaurants

  • ‪440 Castro - ‬3 min walk
  • ‪The Edge - ‬1 min walk
  • ‪Twin Peaks Tavern - ‬4 min walk
  • ‪Hot Cookie - ‬4 min walk
  • ‪Spike's Coffee & Tea - ‬4 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Hotel Castro San Francisco

Hotel with a rooftop terrace, near Golden Gate Park
Along with a rooftop terrace, this smoke-free hotel has a front desk safe and free Wi-Fi in public areas. Housekeeping is available on request.
The Hotel Castro San Francisco offers 12 air-conditioned accommodations with espresso makers and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. 43-inch Smart televisions come with digital channels and smart speakers.

Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. This San Francisco hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

Property amenities

Activities nearby

  • Health/beauty spa
  • Outlet shopping centre
  • Winery tours

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

The Hotel Castro
The Castro Francisco Francisco
Kasa The Hotel Castro San Francisco
The Hotel Castro San Francisco Hotel
The Hotel Castro San Francisco San Francisco
The Hotel Castro San Francisco Hotel San Francisco

Frequently asked questions

Is The Hotel Castro San Francisco pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Hotel Castro San Francisco?

As of 20 Feb 2025, prices found for a 1-night stay for 2 adults at The Hotel Castro San Francisco on 27 Feb 2025 start from NZ$365.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Hotel Castro San Francisco?

This hotel doesn't offer parking.

What time is check-in at The Hotel Castro San Francisco?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Hotel Castro San Francisco?

Checkout is at 11:00 AM.

Where is The Hotel Castro San Francisco located?

Located in Castro District, this hotel is steps from Castro Street and within 3 mi (5 km) of Golden Gate Park and Moscone Convention Center. Presidio of San Francisco and Chase Center are also within 3 miles (5 km). Castro Station and 17th St & Castro St Stop are within a 5-minute walk.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Hotel Castro San Francisco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 52 out of 77 reviews
Rating 8 - Good. 10 out of 77 reviews
Rating 6 - Okay. 8 out of 77 reviews
Rating 4 - Poor. 3 out of 77 reviews
Rating 2 - Terrible. 4 out of 77 reviews

9.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dorin

Great location! Rooms are small but otherwise nice. It makes a great stay for a good value!
Stayed 1 night in Dec 2024

10/10 Excellent

Jairo

Amazing hotel! We loved our stay!
Stayed 3 nights in Sep 2024

10/10 Excellent

William

SF Castro
Great location. Check in easier than I expected. Would stay again.
Stayed 8 nights in Oct 2024

10/10 Excellent

Verified traveller

Loved the hotel!
The stay was amazing and it was convenient since it was by everything. I loved the bar downstairs and the people were friendly. Just the fire alarm was the issue but it was resolved in a timely manner.
Stayed 5 nights in Jul 2024

10/10 Excellent

claudio

Great spot, The rooftop deck is an amazing😎😎
Stayed 2 nights in Aug 2024

10/10 Excellent

Alexis

Beautiful
Beautiful room and easy to check in and out. Right in the middle of all the fun stuff and easy to travel anywhere. We had a rental car and were entirely confused on where to park it overnight, but we managed.
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Rooms a small but cozy. Bed was comfortable and room was clean. I liked that check in was all virtual.
Stayed 1 night in Apr 2024

10/10 Excellent

SERGIO

I was pleasantly surprised on how great this hotel was! Perfect for a solo trip and staying in a historic neighborhood

10/10 Excellent

carole

Loved this boutique hotel!
What a great boutique hotel! The check in process was very easy and they accommodated me with an early check in. Location was perfect. New, fluffy towels, Nespresso machine and electric kettle a plus!
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Easy, nice, unique, awesome location.
Stayed 1 night in Feb 2023

10/10 Excellent

Mark

Great location in the heart of the Castro. Easy access.
Stayed 1 night in Oct 2023

10/10 Excellent

Rachel

The facilities were absolutely wonderful and I felt safe as a solo AFAB traveler! Also, the staff were super kind and so helpful! I was super grateful for all of their help and they answered all of my annoying questions and made me feel at ease! Wonderful group of folks and stunning property!
Stayed 2 nights in Jan 2024

4/10 Poor

James M

Liked: Staff & service
With no on-site storage, if you have a late flight home and need to check out at 11am, nowhere to store your luggage. Our room was directly above the Bar that is open and has loitering outside by drunk/rowdy patrons until 3am. This should be disclosed by Hotel prior to booking room #201
Stayed 3 nights in Jul 2024

6/10 Okay

Liza

Disliked: Staff & service
Great location but its contactless entry and with many errors it took us 45 mins to gain access so the process was challenging
Stayed 1 night in Mar 2024

8/10 Good

BG

Liked: Staff & service
Nice, but tiny
This is a new modern place, but the room was tiny and the hotel is digital entry, no fresh towels, etc. great location.
Stayed 4 nights in Oct 2023

10/10 Excellent

Rolf

The Hotel Castro is located in the heart of the Castro. It's very nice. Nice and quiet. I wholeheartedly recommend it.

10/10 Excellent

Michelle

The rooms are so cute and nice! They have cookies, coffee, tea, earplugs, eye covers, everything to make your stay comfortable and they even give you a token for a free drink downstairs! Location is also great. No staff on site, but honestly didn't matter because everything needed was provided. If you do need help, you're able to text them. Loved staying here.
Stayed 1 night in Jun 2023

6/10 Okay

Jay

Poor customer service.
The virtual part of this worked against them.
Stayed 2 nights in May 2024

6/10 Okay

Kai

Liked: Property conditions & facilities
The hotel is conveniently located in the heart of Castro. The property is clean the decor is modern, the room size is on the smaller side but appropriate for urban setting. Have 3 stars for the following reasons: 1. Broken/none functioning lighting fixtures for premium price cost. (Do have a video to show). 2. Inconsistent hot water supply. Stayed on the 4th floor and the hot water was in and out.
Stayed 1 night in Jun 2024

10/10 Excellent

Tristan

I love this place! Is queer friendly! It’s safe! It’s expensive but in a good way, because it’s that safe! I am new to the city and I get nervous due to crime being common in cities, but The Castro Hotel and the very district makes me feel safe and comfortable with myself and my surroundings. I love everyone one this neighborhood!
Stayed 2 nights in Sep 2023

10/10 Excellent

Charles

This is one of those contactless hotels that I have been hearing about. Was skeptical about it but it was right around the corner from my kids' apartment so I went for it. It was great. Never saw another person while I was there. The "staff" was at my fingertips and was always making sure I was all set. I will be staying at their Alexandria location for my next trip.
Stayed 4 nights in Nov 2023

10/10 Excellent

Stacey

The room was great! The area was incredible! It’s not a traditional hotel where you can get room service and stuff but there are plenty of restaurants/bars in the area. There was a strange flashing red light in the room in the middle of the night. I don’t know what that was about but everything was fine
Stayed 1 night in May 2023

8/10 Good

Mark

The rooms where updated, clean and nice. The staff at the bar downstair were amazing. The only call out is thE blinds in the room did not work and its open to the courtyard. When we called to try and get a resolution, we were introduced to a BOT which was not helpful. The whole trip there was NO PRIVACY!!
Stayed 2 nights in Mar 2023

8/10 Good

Liliana

Good hotel for a quick stay
I really enjoyed the location. It was so close to the Muni station and lots of great restaurants and bars. The free drinks with the tokens were a wonderful surprise. I did have a problem with the shower. I enjoy nice hot showers and, unfortunately, the water became luke warm within 10 minutes. Maybe that’s to encourage people to get out faster but right now, during the Winter, I like getting out of the shower nice and toasty. There was also a lot of noise happening at night and I don’t mean street noise, which was an anticipated concern. We kept hearing dishes clinking until nearly midnight, which I thought was strange. Overall, I would recommend this location.
Stayed 1 night in Dec 2023

6/10 Okay

Jules

Liked: Staff & service
My room was very small with little floor space and extremely noisy (coming from the street, the next room and the room above). The neighborhood was excellent, the shower was very nice, the small balcony was pleasant, the rooftop lounge had wonderful views and the bed was extremely comfortable. Thank goodness because the room was ALL bed. Didn’t love not having someone on the premises to resolve any issues. Communication was mostly via email and text which was frustrating. Perhaps it was my oversight but I was not aware that there was no front desk at the property until I had already booked. (Impossible to reverse!) For the price I’d prefer to have a front desk.
Stayed 2 nights in Nov 2023