4/10 Poor
Nicola
22 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as described!! Don’t pay extra for the sea view rooms, view is blocked by trees so it was a tree view not a sea view! When spoke to reception about this the next day, said it’s not their fault and they were not prepared to help or offer a discount off the rate. Property is far too out of the town of Sarande so you have to get taxi’s every time. Pool area was dirty with rubbish and dirty dishes lying about, no one was there maintaining it any times when we were there. 1st night was very noisy with other guests shouting and doors getting knocked for a couple of hours. No security in the hotel that came to stop this even though there was supposed to be a quiet policy. Room was roasting and air conditioning took a long time to cool down, did leave the room card in so it would be cool on our return but cleaners removed it so room was always roasting on our return. Thought that by paying a higher price for this hotel would mean a better standard of hotel and not of luxury but it doesn’t so would not recommend for the prices being charged!!
Nicola
Stayed 3 nights in Jun 2024