Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property
Stylish property on the shore with 4 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Property grounds
Water park
Minibar, in-room safe, desk, blackout curtains
Interior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Spa
    Spa
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Room options

Available filters for rooms
Showing 46 of 46 rooms

Junior Suite, Courtyard View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Shower/bath combination
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Shower/bath combination
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Courtyard View (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (Jacuzzi | C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Shower/bath combination
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior (L))

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Private bathroom
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Shower/bath combination
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Shower/bath combination
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Shower/bath combination
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Shower/bath combination
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (B2C-CA)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
Private bathroom
Shower/bath combination
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
2 bedrooms
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (Jacuzzi | B2C-CAN)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Courtyard View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Room Superior

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Family Suite -5 Guests-

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Suite Superior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste

What's nearby

  • Diamante Eco Adventure Park - 2 min walk
  • Bahia Pez Vela Beach - 22 min drive
  • Playa Potrero - 29 min drive
  • Coco Beach - 39 min drive
  • Ocotal Beach - 43 min drive

Getting around

  • Liberia (LIR-Daniel Oduber Intl.) - 53 min drive

Restaurants

  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Papagayo - ‬5 min walk
  • ‪Pacha Discoteque - ‬2 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Monkey's Bar y Restaurante - ‬17 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Upscale all-inclusive property
Consider a stay at Hotel Riu Palace Costa Rica - All Inclusive and take advantage of a free breakfast buffet, free water park access and a nightclub. With a beachfront location, sunloungers and snorkelling, this property is the perfect place to soak up some sun. Indulge in a body scrub, a facial and a massage at Renova Spa, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Fitness classes are offered at the 24-hour gym; other things to do include kayaking, volleyball and windsurfing. In addition to a swim-up bar and a poolside bar, guests can connect to free in-room WiFi.
Additional perks include:
  • 4 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Limo/town car service, tennis courts and a TV in reception
  • A banquet hall, secured bike storage and a front desk safe
  • Guest reviews speak highly of the beach locale, pool and helpful staff
Room features
All 538 rooms boast comforts such as 24-hour room service and laptop-compatible safes, as well as perks such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • Flat-screen TVs with satellite channels
  • Balconies, LED light bulbs and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the spa

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Frequently asked questions

Does Hotel Riu Palace Costa Rica - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Hotel Riu Palace Costa Rica - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Costa Rica - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Palace Costa Rica - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Riu Palace Costa Rica - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include kayaking, rowing/canoeing, surfing/body boarding and more.

Where is Hotel Riu Palace Costa Rica - All Inclusive located?

Nestled on the beach, this Sardinal property is within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is 2.2 mi (3.6 km) away.

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 505 out of 1095 reviews" "
Rating 8 - Good. 284 out of 1095 reviews" "
Rating 6 - Okay. 166 out of 1095 reviews" "
Rating 4 - Poor. 82 out of 1095 reviews" "
Rating 2 - Terrible. 58 out of 1095 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CARMAYZHA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall 5/5. Staff was friendly and quick to resolve all issues such as restocking my room, arranging transportation, etc. Not only so, but my room was decorated to celebrate my birthday. This place is so all inclusive that there is a 24 hour bar. Everything was wonderful. Toughest part is the pool closes at 6 but that does not ruin your stay. Book and have fun!
Stayed 7 nights in Oct 2024

6/10 Okay

Julie

Liked: Cleanliness
The property overall is good. The rooms are in need of a good update. I've stayed at better. Please be aware that the tub is in the actually room. There are no vents in the bathroom so bring some type of air freshener. The restaurant closes at 8pm there time and the specialty restaurant has limited seating so the host will redirect you mostly to the buffet area. That part was really annoying. The pools are great. During October when we went there wasn't that much children, so we enjoyed it. The food options were good. Please know that you can use the sauna and jacuzzi for free, no need for spa services. However you do need to reserve the spot in advance. Went with my husband for a nice getaway. Entertainment was ok. Between 8p-9pm. The lobby bar is the best place for stronger drinks.Overall experience was decent. Not sure if we qould stay here in particular, but decent place. It wouldn't be my first choice next time.
Stayed 4 nights in Oct 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The employees were very nice and polite. The buffet Arenal should open at 6:30 to give time to eat breakfast before you start excursions. Thanks
Stayed 5 nights in Oct 2024

10/10 Excellent

Anthony, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 7 nights in Sep 2024

10/10 Excellent

Galla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly people. We will be back. And we will recommend this place to our friends in Canada
Stayed 13 nights in Oct 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 6 nights in Oct 2024

10/10 Excellent

Turi Belgica Avila

Travelled with family and small children
experience and friendly staff
Stayed 6 nights in Oct 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Aneri

Liked: Cleanliness, staff & service
Found a gecko running around in our room night 1. We did have a garden view room so I guess we were exposed to more creatures than if we had a pool facing room. Front desk did not have a different room to move us into until the next day. A sweet cleaning lady did come spray our room to help prevent bugs or crawlies from coming into the room.The rooms seem old and run down but the staff is very friendly and the service was good everywhere we went whether it be the restaurants or bars.
Stayed 4 nights in Oct 2024

10/10 Excellent

James Joseph

Travelled with family
Liked: Amenities, property conditions & facilities
Awesome!
Stayed 5 nights in Oct 2024

2/10 Terrible

Esteban

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was assigned to room 2009 and since we arrived the internet didn’t work, I had to connect for work and it never worked, I went to reception to complaint but they never fixed the issue
Stayed 3 nights in Oct 2024

8/10 Good

STANLEY JOSEPH KOZLOWSKI

Travelled with partner
Liked: Cleanliness, staff & service
The hotel abvertised free WIFi in rooms but my room had none, our friends that went all had WiFi in their rooms though. I complained but issue was never resolved
Stayed 7 nights in Oct 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service
The staff is excellent, well trained and attentive. The building is starting to show it's age but still a solid resort.
Stayed 6 nights in Sep 2024

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Except the racoon population on the resort
Stayed 6 nights in Sep 2024

10/10 Excellent

Joel Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff and the service!!
Stayed 6 nights in Sep 2024

8/10 Good

mary, River Forest

Travelled with family
Liked: Cleanliness
The pool was really nice the beach was beautiful and it was close to many attractions; however, they were not many restaurant choices many were closed on certain nights and took very limited numbers of people. No Reservations were possible. The bathrooms had an overpowering smell of some kind of air freshener, and the room service was pretty awful. Could use improved dining options, and better room service. Rooms were fine, maid service was very minimal.
Stayed 5 nights in Oct 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was kind of nervous when I first read the reviews for this resort so I had my reservations but I quickly realized, so many people are WAY too critical. The staff was absolutely amazing and helpful at every turn. Julio, Jonny and Bryan stood out to us the most because they were so friendly and always remembered our names! The rooms are a little outdated but super clean and have gorgeous views. The drinks were amazing! The food was pretty good overall. Papagayo had the BEST dinner ever, that filet and chicken was to die for! Live music was awesome! They always have fun little activities going on which were super fun. The beautiful pools were always clean. The view of the ocean was amazing. It was our honeymoon so we felt we were given extra love the whole stay! We would definitely come back to visit!
Stayed 7 nights in Oct 2024

6/10 Okay

Agnes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Did not feel safe around panhandlers at the beach they were offering me and my husband drugs and sex. Not what I want to experience on vacation. Also we were not happy with room service. Most of the time they never came after waiting 1-2 hours and did not bring us what we asked for. We stayed at RIU in Punta Cana and the room service was great. The rest of the staff was great.
Stayed 6 nights in Sep 2024

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Beautiful landscape and all the employees we're Great! I didnt like that the music played in dining areas didnt fit the dining setting. For example, rock music being played at an Italian dining experience is off putting. The resort interior styling feels outdated and overall the resort gets noisy in common areas and resort restaurants. RIU earns a 4/5 from me
Stayed 5 nights in Sep 2024

8/10 Good

Marvin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool area and food variety excellent. we do have a coment related to the night entertainment. during the night show there was a very negative situation where a 7 year old kid participated with a karaoke imitating an artist with a song promoting the use of drugs. I think the presentor should have screen the participat and song chosen. I would like to receive a reply as follow up. marvindelgado
Stayed 3 nights in Oct 2024

10/10 Excellent

Dalia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend it
Stayed 4 nights in Oct 2024

10/10 Excellent

Rajendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff was very polite, helpful and accommodating- servoce was excellent. there was always an extensive variety of food at the main breakfast and dinner lounge. Only issue - it rained quite a bit at this time of the year (end of Sept)
Stayed 6 nights in Sep 2024

4/10 Poor

Anola

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in two locations while I was in costa Rica, Planet Hollywood was outstanding beautiful room amazing view, RIU Palace I was very disappointed the rooms can use some TLC and upgrades. The wear and tear was very evident. There was a moldy smell to the room, our tv very small and never worked. Our lotion, shampoo and conditioner was used by prior guest and never changed during our stay. The tub in the middle of the room needs to be removed. There was no arrival drinks or guest services to deliver our bags to our room. I was very disappointed.
Stayed 3 nights in Oct 2024

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and attentive
Stayed 7 nights in Sep 2024

10/10 Excellent

Genesis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the food was cold.
Stayed 3 nights in Oct 2024