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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central Singapore hotel connected to a shopping centre, steps from Orchard Central
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Room service
    Room service
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
The price is NZ$380
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Front of property - evening/night

JEN Singapore Tanglin by Shangri-La

Pool
Hot tub
Spa
Kids pool
8.8 out of 10, Excellent, (1001)
The price is NZ$271
includes taxes & fees
24 Nov - 25 Nov
JEN Singapore Tanglin by Shangri-La
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About the area

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central - 3 min walk - 0.3 km
  • Orchard Road - 5 min walk - 0.4 km
  • National Museum of Singapore - 15 min walk - 1.3 km
  • Bugis Street Shopping District - 20 min walk - 1.7 km
  • Marina Bay Sands Casino - 6 min drive - 4.5 km

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Upscale hotel near National Museum of Singapore
Located close to Orchard Central and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site international cuisine restaurant, Makan at Jen, offers breakfast, brunch, lunch, dinner and children's meals. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and express check-out
  • Express check-in, a lift and luggage storage
  • Guest reviews speak highly of the pool, helpful staff and proximity to shopping
Room features
All 499 rooms boast comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches such as free WiFi and dressing gowns. Guests reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 10:30 PM.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on 24 Nov 2024 start from NZ$380.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Singapore Orchardgateway by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Singapore Orchardgateway by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La?

Checkout is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1003 reviews" "
Rating 8 - Good. 264 out of 1003 reviews" "
Rating 6 - Okay. 60 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel to stay in close to a lot of restaurants and shopping centers. Great breakfast and very convenient for all transportation
Stayed 1 night in Nov 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in the heart of Orchard Road’s shops and restaurants, with easy access to the basement’s MRT station! Quiet room with thoughtful amenities, would definitely stay again!
Stayed 8 nights in Nov 2024

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Should have been told about construction site next door
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating to our needs. They were very quick to respond to our inquiries and personal requests. Highly recommend this hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohammed, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Enjoyed the rooftop pool and it’s beautiful view of the Singapore skyline. Very close to shopping, dinning and transportation
Stayed 3 nights in Nov 2024

10/10 Excellent

Bonnie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop bar and pool is beautiful. The breakfast buffet was amazing. Rooms were clean beds comfortable and views were excellent.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool, room size can be limiting for a family of 4-5, location is super and staff really friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

john d

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, beds are comfortable and the Roma are very quiet overnight. The staff was very nice and checked us in at 8:00AM as we had just arrived from a 16 hour flight.
Stayed 2 nights in Nov 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of everything and only an elevator ride to many modes of transportation. The pool the was highlight! Very quiet and comfortable rooms as well. Will stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we have stayed at this hotel and this experience was as good as the first time. The rooms are quiet, a good size and well equipped. The staff are helpful and friendly. We could not extend our stay with a late check out but were free to use the roof top facilities and the lounge areas. Perfect.
Stayed 1 night in Oct 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JEN Singapore is located on a very convenient area. Attached to a mall, and accessible subway at the basement level. You don't have to go far to do your shopping, travelling, eating. Four levels of food court just below the hotel!!! Makan restaurant in the hotel has a superb breakfast buffet!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic pool, yummy breakfast and nice rooms
Stayed 3 nights in Oct 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and highly recommended! From check-in process to the room, all exceeded expectations. Optional breakfast was delightful and delicious! Would stay again!
Stayed 2 nights in Oct 2024

8/10 Good

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to get on the MRT and go anywhere. The staff were friendly and the food at the pool was great - nice dinner with a view. Rooms are a decent size and quiet.
Stayed 2 nights in Oct 2024

10/10 Excellent

jihun

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel in the Orchardgateway area! Super convenient with the elevator
Stayed 4 nights in Oct 2024

10/10 Excellent

Katrina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Everything within walking distance. Good breakfast. It could use more elevators though.
Stayed 5 nights in Sep 2024

10/10 Excellent

John, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great facilities for a mid priced hotel
Stayed 4 nights in Sep 2024

6/10 Okay

Maria Del Mar, Guaynabo

Travelled with partner
Liked: Staff & service
Rooms are somewhat outdated which makes the hotel overprice.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, it is near MRT. Friendly Staff. Highly recommend this hotel. My kids loved their swimming pool too. Everything was perfect during our 4 nights in Singapore.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gastone, St. Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This the second time at the hotel and it’s in a great location with excellent access to metro and restaurants.
Stayed 4 nights in Sep 2024

10/10 Excellent

DOMINIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described and everything could have hoped for. Excellent location and love having the train station below the hotel.
Stayed 5 nights in Sep 2024

8/10 Good

Margaretta

Liked: Property conditions & facilities
Stayed 8 nights in Sep 2024

10/10 Excellent

Frank

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff.
Stayed 4 nights in Sep 2024

10/10 Excellent

Choon Gun

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and accessibility. Rooms and toilets where spacious and clean.
Stayed 1 night in Sep 2024