Santika Group in Sumatra

"Lovely hotel, helpful staff, excellent breakfast and food. not cheap by Indonesian standards but great in every way. Fully recommended. "

"Efficient and friendly service. Great value for the price, and good central location. "

"Always a great stay here! They never fail to take care :)"

"Everything was great. We really liked the location close to mall in walk distance which allowed us to grab quick meal or groceries for room. The hotel airport transfers and day trip car booking was superb. Room was big and clean. Staff was friendly. View of city from Room Was epic. Only complain was fridge was not working. There is also bit of issue with shower knobs slightly confusing until you figure out. "

"brand new hotel, luxus, staffs are very friendly for everything! Breakfast is the best , good quality and a lot of choices ! Swimming pool and own beach with good view! The room hotel is spacious looking out side with sea view "

"The room was very clean and the bed was very comfortable. The staff were friendly and helpful. "

"It’s ok for hotel room, but I can’t get help for anything when I need it, not close to shopping center or transportation, not easy to get meals 24/7."

"This is a great place for the price. The room, pool, and breakfast are all top notch. I would highly recommend staying here"

"Honestly, this is my first time giving a review. I normally don't but this time i feel the need to do so. First of all, i booked a non-smoking room but the corridor to the rooms on First Floor has cigarette smoke all the time. I noticed the corridor is sprayed with some air freshener by the housekeeping staff early in the morning (they must have noticed the smell) but it'll be the same a few hours later. Let's talk about my room, as i mentioned it's a non-smoking room but the room has cigarette smell all the time from the aircond. I noticed the smell is lesser past midnight, perhaps everyone's sleeping so no smokers around. I can't blame on the multiple stains on the bedsheets as it's quite common BUT there are many more issues! 1) The chiller is never cold at all, room temperature all the time! 2) The aircond temperature box keeps dropping even though i tried to fix it back! 3) Look at the terrible black stains on the hairdryer...how could you even allow such a thing in your room??? 4) Look at the shampoo dispenser inside the bath area, there are terrible black stains around the dispenser box...how could you even allow such a thing in your room??? 5) Look at the glass door handle (round hole) in the bath area, one ia clean but the other one has terrible black stains...how could you even allow such a thing in your room??? Helloooo...this is IBIS, owned by the world renowned ACCOR GROUP! You don't even bother about your brand!!! Worst than budget hotel!!! "