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"The hotel facilities were nice. The private hot tub on the patio was amazing. We were so happy we chose the room we did. Our mini fridge didn't work and when we told the employee at the front desk, he actually just shrugged his shoulders and didn't respond. We mentioned we had purchased food items because we expected to have the fridge. And he didn't respond. So our food spoiled and our plans for having a few things in our room were ruined. It was frustrating. There is no hotel services info in...

"Hotel bien situé dans un secteur tranquille. Propre, grandes chambres. Piscine chauffée. Personnel accueillant. Un bon choix à Rotorua"

"Nice place to stay"

"Surprising and wonderful! The manager went out of her way to be of assistance! I highly recommend this place, especially if you have kids! There is a lot to do! "

"Liked it very much will be going back "

"The property far exceeded my expectations. Staff were incredible. Rooms were clean and we got fresh towels daily. So many staff on the grounds doing maintenance daily. The pool was so wonderful and kids stayed whole time in there. Walking distance to plaza with supermarkets and food and cafes and restaurants within 2nd walk also. Cannot fault anything and we will be back "

"Good stay quiet nice clean. "

"The resort is in a great location near the water and walkable to a McDonalds. The restaurant is quite pricey. We ordered pizza and ate in the pub area which was empty. Our room was absolutely filthy, with dead bugs on the night stand and smears on the ceilings and walls. The glass shelving hadn't been cleaned in ages. The bathroom was dank and smelled of mould. We requested a room changed and the lovely lady at the front desk was very accommodating. Our second room was much better, cleaner and...

"Huge room to other hotels I've stayed at and massive bed. Really comfortable and been spruced up a bit. Friendly staff. Didn't get to use many facilities as it was just an overnight stay for work. Would recommend a stay here. Very reasonably priced too."

"Fantastic property. Looks quite newly renovated. The room was spacious and very clean. The pool was fantastic and the receptionist was very friendly. We will definitely stay here again. The outdoor spa bath was a bonus. "

"The staff were very friendly. The beds were comfortable and the rooms were really clean. Very pleasant stay."

"Really lovely helpful staff and owners, also liked the book swap!"