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"We’ve stayed here many times before and this was no different. All the staff are always so helpful and friendly. It’s only a short walk to the town, the Avon and the RSC. We love staying the original part of the property where the floors are reassuringly squeaky and wonky…it is Shakespeare country after all."

"The hotel was great with a beautiful bar and restaurant overlooking the river. Brad was so brilliant and made sure that I had an adjoining room with my family. He also arranged late check out for us and helped us organise our parking. Brad was so helpful and genuine. He didn’t tire of helping us "

"Old Tudor hotel in centre of Tewkesbury. Although you got the feel of a Tudor property, the rooms & bathrooms have been refurbished with modern fittings, & walk in showers. No lifts & bedrooms over two floors so there can be quite a few steps. All staff very friendly, helpful & polite. Bar closed 10.30pm even for residents Thursday which was a surprise. Night porter had to let us in & just said most places close 10.30pm mid week. Most hotels I stay at serve to residents, even if it is just night porter serving drinks. Eco friendly, with eco setting on shower & option to skip the daily clean. As we were there three nights we just skipped clean as bathroom towel rail dried towels. Breakfast cooked fresh & was very good with fresh fruit, pastries, cereals & several choices of hot food as well as juices & fresh coffee etc. Evening meal on other hand left a lot to be desired. The pie was recommended by the waitress, but we were very disappointed, as was another guest we were talking to at breakfast. Fair play to the management though, when he heard how the pie was described, what was served & how we all felt about it, he refunded the meal without hesitation. He promised to find out what went wrong as he was genuinely surprised. I have no doubt, the pie will be much better if we stay again on our next trip to the races. The hotel is ideally placed on the high street with lots of shops, bars, restaurants and the river, all nearby. I would happily stay at the hotel again."

"A lovely night away, good services and great staff "

"It’s a fabulous location and friendly staff and lovely clean rooms "

"Would recommend and stay again lovely location and a trip to the ivy is recommend while you’re staying nearby "

"Fantastic hotel. Amazing older grand hotel. Beautiful interior. Clean, staff good. "

"We love to stay here when we go to Cheltenham … it’s a very convenient spot to stay"

"The food in the diner is INCREDIBLE...the service at the front desk awesome. We even had an incident where the door locked in the bathroom and the night front desk came to change out the door handle! Excellent, dog-friendly, place ....note there is NO LIFT...our dog can't do stairs so we were carrying our dogs, our bags and ourselves up several flights of stairs"