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The Windsor Hotel TOYA

5.0 star property
Luxurious ski hotel with ski-in/ski-out access
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Windsor Hotel TOYA

In-room safe, desk, blackout curtains, iron/ironing board
Indoor pool
Exterior
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
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Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Superior Twin Room, Non Smoking, Lake View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking, Lake View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Hairdryer
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Double Room, Non Smoking, Ocean View

Junior Double Room, Non Smoking, Ocean View

Junior Double Room, Non Smoking, Ocean View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, Non Smoking, Lake View

Junior Double Room, Non Smoking, Lake View

Junior Double Room, Non Smoking, Lake View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Hairdryer
  • 58 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, Non Smoking

Traditional Room, Non Smoking

Traditional Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Hairdryer
  • 66 sq m
  • Sleeps 2
  • 2 Single Futons

View all photos for Superior Twin Room, Non Smoking, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking, Ocean View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Twin Room, Non Smoking, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Junior Twin Room, Non Smoking, Ocean View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Twin Room, Non Smoking, Lake View

Junior Twin Room, Non Smoking, Lake View

Junior Twin Room, Non Smoking, Lake View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Hairdryer
  • 5 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Twin Suite with Ocean View - Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Junior Twin Suite with Ocean View - Non-Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for G8 Summit Two Bedroom Twin Suite

In-room safe, desk, blackout curtains, iron/ironing board

G8 Summit Two Bedroom Twin Suite

  • Sleeps 4
  • 4 Double Beds

View all photos for Junior Double Suite With Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Junior Double Suite With Ocean View

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room with Lake Toya View - Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room with Lake Toya View - Non-Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Twin Suite with Lake Toya View Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Junior Twin Suite with Lake Toya View Non-Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Windsor Suite

In-room safe, desk, blackout curtains, iron/ironing board

Windsor Suite

  • Sleeps 2
  • 2 Double Beds

View all photos for G8 Summit One Bedroom Twin Suite

In-room safe, desk, blackout curtains, iron/ironing board

G8 Summit One Bedroom Twin Suite

  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Double Suite With Lake Toya View

In-room safe, desk, blackout curtains, iron/ironing board

Junior Double Suite With Lake Toya View

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room With Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room With Ocean View

  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese-Style Room Non-Smoking

Interior

Japanese-Style Room Non-Smoking

  • Sleeps 3
  • 3 Single Futons

View all photos for Superior Twin Room with Ocean View - Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room with Ocean View - Non-Smoking

  • Sleeps 3
  • 2 Double Beds

Similar properties

Public bath
WE Hotel Toya
Breakfast included
Parking included
Free WiFi
Restaurant
8.8 out of 10, Excellent, (154)
The price is NZ$518
includes taxes & fees
4 Nov - 5 Nov
WE Hotel Toya

About the area

Map
Shimizu, Toyakocho, Abuta-gun, Toyako, Hokkaido, 049-5722

What's nearby

  • Toyako Onsen - 13 min drive
  • Lake Toya - 13 min drive
  • Toyako Hot Spring - 13 min drive
  • Usuzanfunka Memorial Park - 15 min drive
  • Rusutsu Resort - 31 min drive

Getting around

  • Toya Station - 18 min drive
  • New Chitose Airport (CTS) - 105 min drive

Restaurants

  • ‪サイロ展望台 - ‬9 min drive
  • ‪レークヒル ファーム - ‬7 min drive
  • ‪しおさい - ‬13 min drive
  • ‪Cafe Balher - ‬9 min drive
  • Out of Africa

About this property

The Windsor Hotel TOYA

Luxury hotel
Take advantage of a golf course, an indoor mineral hot spring (onsen) and a corner/local shop at The Windsor Hotel TOYA. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, cross-country skiing and ski passes. For some rest and relaxation, visit the hot springs/mineral springs or hot tub, and indulge in a facial, a body scrub or aromatherapy. The on-site French cuisine restaurant, Gilligans Island, offers breakfast, lunch and dinner. Enjoy on-site activities, such as snowboarding, snow tubing and horse riding. Free in-room WiFi is available to all guests, along with shopping on-site and mini golf.
Other perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), free train station pick-up and bike hire
  • Hot springs on-site, wedding services and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 368 rooms boast comforts such as pillow menus and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bidets, shower/bath combinations and free toiletries
  • LCD TVs with satellite channels
  • Fridges, heating and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,840 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Gilligans Island
  • Kogetsu
  • La voute
  • Tojisanka
  • Windsor Out of Africa

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot/mineral springs
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Spa tub
  • Thalassotherapy

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.
Reservations are required for dinner at all on-site restaurants and must be made at 6 PM the day prior.
The entire property will be closed for renovations on February 20-22, March 11-13 and 28-30, April 2-4 and 10-12, November 14-16 and 25-28, December 11-13 and 18-21, 2024.

Renovations and closures

This property is closed from 14 November 2024 to 15 November 2024 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 12 and younger are not allowed at this property; all guests older than 12 are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
  • Boat transfer per adult: JPY 3.50 (one-way)

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately JPY 4840 per person
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Hotel Windsor Toya
Toya Windsor
Toya Windsor Hotel
Windsor Hotel Toya
Windsor Toya
Windsor Toya Hotel
The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan
Windsor Hotel Toyako Cho
The Windsor Hotel Toya Toyako-Cho
The Windsor Hotel TOYA Hotel
The Windsor Hotel TOYA Toyako
The Windsor Hotel TOYA Hotel Toyako

Frequently asked questions

Is The Windsor Hotel TOYA pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Windsor Hotel TOYA?

Self-parking is free at this property.

What time is check-in at The Windsor Hotel TOYA?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Windsor Hotel TOYA?

Checkout is at noon. Late check-out is available for a fee.

Where is The Windsor Hotel TOYA located?

Set amidst the mountains, this ski-in/ski-out hotel in Toyako is 2.5 mi (4.1 km) from Shikotsu-Toya National Park and within 6 mi (10 km) of Lake Toya and Toyako Forest Museum. Usuzanfunka Memorial Park and Toyako Onsen are also within 9 miles (15 km).

The Windsor Hotel TOYA Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 376 out of 648 reviews" "
Rating 8 - Good. 191 out of 648 reviews" "
Rating 6 - Okay. 41 out of 648 reviews" "
Rating 4 - Poor. 23 out of 648 reviews" "
Rating 2 - Terrible. 17 out of 648 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Qianru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have to call them to make reservations for the shuttle, which may be difficult for foreigners. Tried to msg them through Expedia's platform but it went unanswered. Couldn't contact them through their website as well. Overall, still a pleasant stay.. although the fireworks is quite small from high up. View of clouds from the hotel is nice in the early morning.
Stayed 1 night in Oct 2024

10/10 Excellent

Paul, Chevy Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, food was delicious, but need to understand preferences of foreign travelers better. Check-in was quite slow and Onsen should be open longer hours.
Stayed 1 night in Jul 2024

10/10 Excellent

Steven, Kensington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older but well maintained. The views are absolutely amazing! You definitely need a car if you stay here - the hotel sits on a mountain top and quite some distance from town (restaurants, shops, and convenience stores).
Stayed 3 nights in Jul 2024

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Very Disappointing service
Checked in was all fine, then receptionist asked us about a dinner reservation, as we had been travelling all day to get here we didn’t know what time we would arrive. We were there at 7pm. We were informed there were no bookings in the French or Japanese restaurant, and only available in Sushi restaurant. Unfortunately my wife is not a fan of sushi. After many back and forwards of telling us there is no available dinner options, and my asking to speak to the manager, they found us a reservation at the near empty French restaurant!! The food was very nice Wait staff were lovely Just incredibly disappointing that the hotel did not want to assist us in a dining reservation. When you stay at a high end hotel like this I expect a lot better We travel Japan a lot and until now have never had a poor experience
Stayed 1 night in Jul 2024

8/10 Good

Yoshito

Stayed 1 night in Jun 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staffs. The restaurants on the top floor are pretty good.
Stayed 1 night in Apr 2024

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, amenities
Spectacular room views! Such a stunning and remote hotel with many dining and activity options. Will definitely be back.
Stayed 2 nights in Jan 2024

8/10 Good

Wing Sze

Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Wonderland
Spectacular location and views for a snowy wonderland in winter. The lobby and sitting areas are beautiful and peaceful. It is quite remote but with a free daily transfer bus available for Toyako or Toya station. The service was outstanding with very friendly staff. The food was excellent, but quite expensive without options nearby! The bar was quaint and relaxing at the end of the day. We thoroughly enjoyed our two night stay. We didn't utilise the spring or spa services but would recommend this hotel for that special celebration or decadent indulgence!
Stayed 2 nights in Dec 2023

8/10 Good

Chung Hin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Shujen

Stayed 1 night in Sep 2023

10/10 Excellent

Xiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a hidden gem! We stayed two nights at the resort. The view is breathtaking and the food is supreme. All facilities are well maintained and staff are very friendly.
Stayed 2 nights in Sep 2023

8/10 Good

Pongnut

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to be told about dining options before arriving.
Stayed 2 nights in Jul 2023

10/10 Excellent

Hiroyuki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible lake view
Stayed 1 night in May 2023

10/10 Excellent

Su

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with breathtaking views! The restaurants on the property, especially all the Japanese restaurants were amazing, and with exceptional service! Every staff we encountered were attentive, courteous, and professional. The best we’ve experienced in a long time.
Stayed 3 nights in Apr 2023

10/10 Excellent

shin ywan

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Place is great but that’s it
The bath was not great. Food is too expensive and there’s nothing in the walking distance
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Windsor is a 5-star
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Suky, HONG Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are perfect but the dinner buffer seems a bit too less variety of food but with extremely high price. In addition, it is disappointed that the outdoor public onsen place is alternative by gender day by day
Stayed 1 night in Jan 2020

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

4/10 Poor

HIDETO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Virginia Lee

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible service at restaurant
Hotel is huge with more than 200 rooms, no Japanese onsen feel. We ate at the “Out of Africa” restaurant , food was tasty but service was not attentive at all. The main course was served without cutlery. Wine was not refilled automatically. Room is big but decor looks like hotels in USA.
Stayed 1 night in Jun 2019