his Resort is in a remote location, 16 Km from Munnar town and around half Km away from the main road; on the slopes of the western ghats, with nothing near by. The remoteness may be good for a romantic trip, but absence of activities and remoteness can be a bore. Resort service & systems are not equipped to handle this remoteness effectively.
Restaurant & room service: Menu lists several items, but actual available items are very few, breakfast buffet has limited spread and quality is average, room service took 30 mins to 2 hrs, Resort does not practice taking signature after a meal. Restaurant has limited operation hours - of you feel hungry at odd hours, you do not have any options as Munnar is 16 Km away and the resort's cars, if available at that time, will charge you Rs. 350 for a trip to Munnar
Processes: Checkout is slow - just to prepare the bill and swipe the credit card took good 50 mins, that too in spite of informing the day earlier and also reminding before checking out of the room. The operator of the tours listed can be devious; for one trip, they insisted on full day payment for a half day trip; we could reverse it only after speaking with the Resort Manager.