Vatnajokull Tours and Activities

Mordern rooms good breakfast

The staff was great prior to arrival. When we used Google maps to get to the hotel, it took us to a building with limited signage for the tower suites. We walked into the building lobby and did not find anyone down there (we later found an elevator around the corner of the lobby). We had no instruction where to park and finding the entrance to the hotel was very confusing. We saw some reviews mention they received an email prior with instructions where to park underground, but we did not. Parking was approximately $4 an hour, not included in the hotel room price. We were able to reach the hotel via email from Expedia which was helpful. The room was beautiful and the breakfast was excellent. They do not offer room service which seemed odd. As we came back from dinner, the code reader in the parking garage did not work. We pulled and pulled on the doors, trying different angles of the card. Eventually out of desperation (no one answered the chat via Expedia we had used), my husband was able to brute force doors apart. We got up to the tower suits and saw a sign that no one was on duty and to call the number if we needed assistance. We were not aware that people were not always on duty and we would need to call if we required assistance. The staff apologized profusely the next morning for the issue with the door. They were polite and kind. We went to the restaurant they recommended in the lobby of the building, the waiters ignored us completely. Overall okay stay.

Hotel in a area with lots of good restaurants, shopping. We secured a really large room which was quite nice. We were going to stay additional nights but the room above us made so much noise just walking about their room starting at 430 am and the noise and vibration from downstairs was also annoying The church across the street rang Church bells all thru the night It definitely was not a great idea