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"Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience."

"Lovely and well managed property. Comfortable king bed, and lovely room amenities. The breakfast buffet was truly amazing. "

"An outstanding beach hotel with fantastic staff and service. The food is amazing, offering a delicious variety of Greek cuisine—from the famous Greek salads to fresh seafood and flavorful kebabs. It’s a great choice for an off-season luxury escape with the family. The sports facilities are top-tier, extensive, and exceptionally well maintained—including indoor and outdoor fitness gyms, as well as tennis, padel, football and basketball courts. Lastly, six stars to the entire staff—always friendly, attentive, and helpful throughout our stay."

"I enjoyed my room upgrade very much. The room was very comfortable and provided a good night’s sleep. Breakfast buffet was superb, as always. But the staff is what sets this place above other hotels. Very attentive and professional. This is still my favorite hotel in Heraklion."

"Our stay was very nice. Thank you very much. Organisation is Perfect! "

"Very friendly and accommodating staff. Food and room incredible. I want to come back for sure. "

"Excellent location. Beautiful room. Beautiful view. Great staff. Solid breakfast."

"Found the staff to be extremely helpful. Will stay here again. "

"Very good hotel"