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DoubleTree by Hilton Hotel Veracruz

3.5 star property
Boardwalk/promenade Veracruz hotel in Malecon with free valet parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel Veracruz

Outdoor pool, pool loungers
Lobby
Bar (on property)
Standard Room, 2 Queen Beds, Non Smoking, Beach View
Bar (on property)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Room service
  • Air conditioning
The price is NZ$133
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Room, 2 Double Beds, Non Smoking (Interior View)

Room, 2 Double Beds, Non Smoking (Interior View)

Room, 2 Double Beds, Non Smoking (Interior View)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
  • 29.00 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Beach View

Standard Room, 2 Queen Beds, Non Smoking, Beach View

Standard Room, 2 Queen Beds, Non Smoking, Beach View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 62.00 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking, Beach View

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio Suite, 1 King Bed, Non Smoking, Beach View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 46.00 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Interior View)

Room, 1 King Bed, Non Smoking (Interior View)

Room, 1 King Bed, Non Smoking (Interior View)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 29.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Interior View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking (Interior View)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, Beach View

Junior Suite, 2 Queen Beds, Non Smoking, Beach View | Living area

Junior Suite, 2 Queen Beds, Non Smoking, Beach View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 46.00 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Beach View

Room, 1 Queen Bed, Non Smoking, Beach View

Room, 1 Queen Bed, Non Smoking, Beach View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 36.00 sq m
  • Beach view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking (Beach View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Double Bed, Accessible, Non Smoking (Beach View)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 36.00 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Beach View

Room, 1 King Bed, Non Smoking, Beach View

Room, 1 King Bed, Non Smoking, Beach View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 29.00 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Beach View

40-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, Beach View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 49.00 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

Studio Suite, 2 Queen Beds, Non Smoking | Living area

Studio Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 41.00 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Beach View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Beach View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 36.00 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard With Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard With Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Junior With Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite With Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Premium bedding, down duvets, pillow-top beds, in-room safe

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Premium bedding, down duvets, pillow-top beds, in-room safe

Room Standard

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night

Emporio Veracruz Hotel

Pool
Hot tub
Spa
Kids pool
8.8 out of 10, Excellent, (1080)
The price is NZ$158
includes taxes & fees
12 Jan - 13 Jan 2025
Emporio Veracruz Hotel

About the area

Map
Blvd. Manuel Avila Camacho 707, Col. Flores Magón, Veracruz, VER, 91900

What's nearby

  • Malecón de Veracruz - 9 min walk
  • Veracruz Aquarium - 12 min walk
  • Veracruz Harbour - 19 min walk
  • Zócalo - 2 min drive
  • Veracruz Cathedral - 2 min drive

Getting around

  • Veracruz Central Station - 8 min drive
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 28 min drive

Restaurants

  • ‪Jarrita de Oro - ‬7 min walk
  • ‪El Sano Amanecer - ‬6 min walk
  • ‪Palapa de Perea - ‬8 min walk
  • ‪Gůero,Güera - ‬4 min walk
  • ‪Antojitos Veracruzanos Lolita - ‬8 min walk

About this property

DoubleTree by Hilton Hotel Veracruz

Hotel near Malecón de Veracruz
Located close to Veracruz Aquarium and Veracruz Cathedral, DoubleTree by Hilton Hotel Veracruz provides dry cleaning/laundry services, a bar and a health club. The on-site international cuisine restaurant, Enxebre, offers breakfast, lunch, dinner and ocean views. In addition to a business centre, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking and valet parking
  • Full breakfast (surcharge), an electric car charging station and tour/ticket information
  • A lift, luggage storage and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 155 rooms include comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to noon for a fee: MXN 250 for adults and MXN 120 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Enxebre

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (484 square foot of space)
  • Coworking space

Outdoors

  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible shuttle
  • Front entrance ramp
  • Lever door handles
  • Lift (114 centimetre wide door)
  • Pool access ramp on site
  • Sign language-capable staff
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1993
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 600.00

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Health club

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 250.00 for adults and from MXN 120.00 for children
  • Late check-out fee: MXN 600.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Veracruz
Hotel Novo Mar Veracruz
Novo Mar
Novo Mar Veracruz
Doubletree By Hilton Veracruz
DoubleTree by Hilton Hotel Veracruz Hotel
DoubleTree by Hilton Hotel Veracruz Veracruz
DoubleTree by Hilton Hotel Veracruz Hotel Veracruz

Frequently asked questions

Does DoubleTree by Hilton Hotel Veracruz have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at DoubleTree by Hilton Hotel Veracruz?

As of 17 Dec 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Veracruz on 5 Jan 2025 start from NZ$133.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is DoubleTree by Hilton Hotel Veracruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking at DoubleTree by Hilton Hotel Veracruz?

Self-parking and valet parking are free at this property.

What time is check-in at DoubleTree by Hilton Hotel Veracruz?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at DoubleTree by Hilton Hotel Veracruz?

Checkout is at noon. Late checkout is available for MXN 600.00 (subject to availability).

Where is DoubleTree by Hilton Hotel Veracruz located?

Located in Malecon, this hotel is within a 15-minute walk of Malecón de Veracruz and Veracruz Aquarium. Veracruz Harbour and Veracruz Cathedral are also within 1 mi (2 km). Veracruz Central Station is 28 minutes by foot.

DoubleTree by Hilton Hotel Veracruz Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carlos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On December they host parties and you can’t sleep.
Stayed 2 nights in Dec 2024

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rion Wash very dirty. Dirty Sheets and Yoeles. Towels had holes and they were very dirty.
Stayed 5 nights in Sep 2024

10/10 Excellent

Irma, CATHEDRAL CITY

Travelled with family
Excellent staff.
Stayed 1 night in Dec 2024

10/10 Excellent

zulema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly welcoming the minute we stepped into the hotel, which was a nice feeling after traveling for a long period of time. Our view was incredible as well since we chose a room with an ocean view. I will say, though, that one little invonvenience was the elevator. There were times when it was not working too well, taking a little longer to open once we reached our floor of choice. Other than that though, wonderful experience, would come again.
Stayed 1 night in Oct 2024

6/10 Okay

Marixza

Stayed 5 nights in Sep 2024

10/10 Excellent

bella

Stayed 1 night in Sep 2024

6/10 Okay

Nereyda

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Staff is unfriendly, wind noise came inside the window
Stayed 1 night in Oct 2024

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2024

8/10 Good

Benigno

Liked: Property conditions & facilities
I like the area really nice
Stayed 1 night in Sep 2024

8/10 Good

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing pool area. We were able to check in early from an overnight flight. Made the day and evening easy to enjoy after a nap!
Stayed 3 nights in Aug 2024

10/10 Excellent

Arjeniz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super comfortable
Stayed 1 night in Aug 2024

6/10 Okay

Gerardo

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

GUADALUPE

Travelled with family
They give me a room that was next to some closet that was making a lot of noise. I asked him to switch my rooms. They say no they also give me towels that were ripped and hot holes in it, which was really disgusting. The bathroom smelled like sewer and this is really disappointing for the money that I paid for, and requesting a refund I left Hotel due to this Horrible experience I will never recommend this to anybody. I hope someone does anything about it. They supposed to be fun times when you go on vacation, but this is horrible experience and a refund for my stay there. Contact me at area code 661-221-1771. My name is Guadalupe thank you for your time and I hope you do something about it.
Stayed 9 nights in Jul 2024

6/10 Okay

CHIA YIN

Business traveller, Travelled with partner
Liked: Staff & service
ubicacion excelente, frente a la playa, hotel ya tiene antiguedad, se escucha ruidos del pasillo en la nochey del aire acondicionado.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Delicious food and beautiful place
Stayed 1 night in Jul 2024

8/10 Good

Edgar O.

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

6/10 Okay

Tomas

Stayed 2 nights in Jun 2024

8/10 Good

Hugo

Stayed 1 night in Jun 2024

10/10 Excellent

LUIS ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Veracruz
Everything was great
Stayed 5 nights in Jun 2024

6/10 Okay

Luis Antonio

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Arnol a

Travelled with partner
Liked: Cleanliness, amenities
Excellent services, always clean, good air condition and closed to the malecon, and other areas for recreation and fun
Stayed 4 nights in May 2024

4/10 Poor

Sol Veronica

Travelled with family
Disliked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Denis

Travelled with group
Stayed 1 night in May 2024

8/10 Good

Cs

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

Sonia

Travelled with partner
Disliked: Property conditions & facilities
Very old and not well maintained. Bed linen and towels are the oldest I have seen in a hotel - quite disrespectful . Windows so dirt that a beach view is pointless. Staff is well trained.
Stayed 3 nights in Mar 2024