My only negative was the first night. Some of my party arrived early and the hostess let them in ahead of time (3:00 pm). The AC was 82 degrees on the first floor (2nd and 3rd floors were much hotter). We have stayed at several places over the years and sometimes it is a bit warm when we walk in.No big deal, we adjust the thermostat and let it cool down.
After getting luggage in and trying to operate the thermostat with no success, they reached out; she stated she could see on her phone that it was showing 82 degrees. A company showed up between 7 and 8 pm and left at 9 pm. At midnight, the thermostat still showed 77 degrees. The first and second floors were okay with fans we bought, but the 3rd floor was too hot-four people slept on the couch. Finally by next morning, it was down and all was well.
After we got home, I reached out to ask if there could be any compensation for our first night (people sleeping on the couch, buying fans, hours with no AC). The first response was that she hoped we could see that she did everything possible. We exchanged some messages and agreed upon an amount ($200). Then, she deducted $25-one of my guests left two boxes of the fans she bought and there was some garbage left in a trash can. I guess I just wish she could have been more proactive–by maybe offering something upfront instead going back and forth for 6 days, or if she can see the temperature of the house on her phone maybe she could have made sure it was working before we arrived.