The company did not get my special requests from Viator, which was frustrating. And Viator was very unhelpful customer service. The tour operator didn't give any directions on where to meet and were really hard to find. The tour guide was very accommodating, though, and I would highly recommend Victor again. They just need better communications.

Victor was an amazing tour guide! He showed our family of 3 all around his beautiful city of Puerto Plata. He took us everywhere! Some of our adventures were: rum tour and tasting at Macorix, learning about amber mining and fossils, chocolate tour and tasting, city tourist photo sites, a Cathedral, Independence Square, a headphones tour of a fort, a beautiful overlook of the city, swimming at the beach.... He loves his city and was able to show it to us. He was even ready to keep going, but our daughter was getting tired, so we decided to head back to the ship after a wonderful 5 hour tour! We would recommend him to anyone! He was educating us on the local politics and the elections that were being held. The billboards were everywhere, so he asked him about the politics in his country. We asked about taxes, and immigration. We covered a lot of topics and learned so much from him.