8/10 Good
Ninakaye
Business traveller
11 Apr 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I always enjoy staying here however this time, found the person on reception to be quite rude. He was super rushed in how he checked me in and despite that I have stayed there in the last month and used the carpark before, it was only once (I'm guessing he knew that, maybe some records?). He pushed the access cards towards me, said what number my parking spot is, and turned away in a final manner. He didn't mention how to access the garage, it made me feel like he was just trying to move me on. What would have he been nice would have been if he just checked that I know where the garage is and how to get in. I stay in so many places and don't always remember these details. Overall, he had very aloof energy, not friendly and I think this role benefits from having someone be warm, accomodating in their time and attention towards making a customer feel welcome and ensuring they have all they need and understand where their room / parking is and how to access both. Just slow down basically, and honour that someone has chosen Ramada to stay at over the multitude of other amazing accommodation venues in Tamaki. Thank you
Ninakaye
Stayed 1 night in Apr 2024