2/10 Terrible
Majed, Riyadh
Travelled with group
8 Jun 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I believe the property management has been changed since we had bad experience this time compared with previous.
Firstly we had asked for upgrade before arriving and the hotel was giving different prices every time even though the hotel agreed with price which suddenly I received the payment link with a different price! ( wasting time)
Secondly we booked a category where can be 2 single beds or 1 double bed and I informed the hotel that we need a 2 single beds but informed us that only one double bed available. Once we arrived at the reception we had again asked for 2 single beds but the reception informed us it is available with additional charges!! Even though the category as per its website can be 2 single beds or 1 double bed within same category and same price!!
Third, housekeeping not bringing waters to the room, we asked the reception and we have been informed the water only for executive category!! ( I had never experienced this) and (do you think the bottle of water is additional facilities for executive!)
Anyway the staff are friendly and all the points I mentioned are related to operating and management which I believe they can do better if they will take them into consideration
Majed
Stayed 8 nights in May 2024