8/10 Good
Marta, Sanford
Travelled with family
22 May 2024
Liked: Cleanliness, staff & service, amenities
The property grew on me during our stay. The staff in the breakfast room and Bistro Babette within the hotel were very attentive and made us feel most welcome. However, while checking in I was pressurized into doing a review of the hotel by the reception desk because they provided early check-in for free. It was to the extent where my phone was taken from me, I was logged into the hotel wifi, and my Google review was written for me and 5 stars awarded. I asked the on desk manager if it was company policy to make customers do this prior to experiencing the hotel and I was told it was because they waived the £40 early check-in fee. I was told that I was just reviewing the front desk, which as anyone who does a Google review knows they are reviewing the whole hotel and not just one department.
This initially put me off the hotel and is why I only gave 4 stars for customer service. You should not make people complete a review when you're trying to check-in, are tired from traveling, its very unprofessional!
The room has everything you need, but is a little tired looking, we struggled to close our curtains due to a faulty rail.
The bathroom had high end Christian Lacroix bathroom products, which were very nice, but we couldn't get a room with a walk in shower for my mother that has mobility access limitations. From the conversation with the front desk I couldn't make out if they only had 1 room with a shower or not but we couldn't get a room with one.
Marta
Stayed 2 nights in May 2024