See all properties

Grand Excelsior Hotel Bur Dubai

4.0 star property
Hotel with 4 restaurants, near Dubai Cruise Terminal

Photo gallery for Grand Excelsior Hotel Bur Dubai

Terrace/patio
Front of property - evening/night
Sauna, hot tub, steam room, body treatments, mud baths
Outdoor pool
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Gym
  • Parking included
The current price is NZ$157
includes taxes & fees
7 Mar - 8 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Bathrobes
Bidet
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room

Minibar, in-room safe, desk, soundproofing

Premium Room

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Bathrobes
Bidet
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Bathrobes
Bidet
Private bathroom
  • 53 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Premium Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Bathrobes
Bidet
Private bathroom
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

LCD TV

Executive Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Bathrobes
Bidet
Private bathroom
  • 79 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Minibar, in-room safe, desk, laptop workspace

Collection O San Marino Hotel

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
6.4 out of 10, 47 reviews
The price is NZ$53
includes taxes & fees
13 Mar - 14 Mar
Collection O San Marino Hotel
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Kuwait Road - Bur Dubai, Dubai, 121545

What's nearby

  • BurJuman Mall - 15 min walk
  • Dubai Museum - 2 min drive
  • Dubai Cruise Terminal - 4 min drive
  • Dubai World Trade Centre - 4 min drive
  • Gold Souk - 6 min drive

Getting around

  • ADCB Station - 14 min walk
  • Dubai (DXB-Dubai Intl.) - 17 min drive

Restaurants

  • ‪ماكدونالدز - ‬8 min walk
  • ‪برجر كنج - ‬5 min walk
  • ‪مطعم جازيبو - ‬6 min walk
  • ‪U2pura - ‬3 min walk
  • ‪Purani Dilli Dubai - ‬5 min walk

About this property

Grand Excelsior Hotel Bur Dubai

Upscale hotel near BurJuman Mall
At Grand Excelsior Hotel Bur Dubai, you can look forward to a nightclub, an airport shuttle and a poolside bar. Treat yourself to a body wrap, a manicure/pedicure or a body treatment at Grand Lavana Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to 4 coffee shops/cafes and a hair salon, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and a 24-hour front desk
Room features
All 282 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More amenities include:
  • Bathrooms with bidets and baths or showers
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping and desks

Languages

Afrikaans, Arabic, Chinese (Mandarin), English, Farsi, Filipino, French, German, Hindi, Japanese, Russian, Thai, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: AED 75 for adults and AED 37.50 for children
  • 4 coffee shops/cafes
  • 4 restaurants
  • 7 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • AAngan
  • Docklands
  • Soto Soto

Things to do

  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (34,647 square foot of space)
  • Meeting rooms

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 125.0 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 75 for adults and from AED 37.50 for children
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 125.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Excelsior
Grand Excelsior Bur Dubai
Grand Excelsior Hotel
Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Frequently asked questions

Does Grand Excelsior Hotel Bur Dubai have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Grand Excelsior Hotel Bur Dubai?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Grand Excelsior Hotel Bur Dubai on 7 Mar 2025 start from NZ$149.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Excelsior Hotel Bur Dubai pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Excelsior Hotel Bur Dubai?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Excelsior Hotel Bur Dubai?

Check-in start time: 3:00 PM; check-in end time: 4 AM. Late check-in is available during limited hours.

What time is check-out at Grand Excelsior Hotel Bur Dubai?

Checkout is at noon.

Does Grand Excelsior Hotel Bur Dubai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 100 per vehicle applies.

Where is Grand Excelsior Hotel Bur Dubai located?

Located in Bur Dubai, this spa hotel is within 2 mi (3 km) of BurJuman Mall, Dubai Cruise Terminal, and Dubai Creek. Gold Souk and Dubai World Trade Centre are also within 3 miles (5 km). ADCB Station is 14 minutes by foot and Sharaf DG Station is 14 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Grand Excelsior Hotel Bur Dubai Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 76 out of 285 reviews
Rating 8 - Good. 85 out of 285 reviews
Rating 6 - Okay. 55 out of 285 reviews
Rating 4 - Poor. 40 out of 285 reviews
Rating 2 - Terrible. 29 out of 285 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Excellence in Bur Dubai
Great Staff great location perfect for my business trip.
Stayed 1 night in Sep 2024

10/10 Excellent

Nick

Comfort and quality in Bur Dubai
What an excellent hotel with great staff in a convenient location
Stayed 1 night in Sep 2024

10/10 Excellent

ALI

Liked: Staff & service
This is good and family oriented
Stayed 3 nights in Apr 2024

10/10 Excellent

Saif

Excellent stay
Stayed 1 night in May 2023

10/10 Excellent

Pranay

Nice location, good experience!
Stayed 2 nights in Apr 2023

2/10 Terrible

Anis

Disliked: Staff & service, property conditions & facilities
This hotel is for hookers and their customers
Stayed 4 nights in Apr 2024

8/10 Good

Angela

Lobby great, hotel is a bit dated. Need a lot of updating and renovations, very close to the airport
Stayed 1 night in Nov 2023

10/10 Excellent

Jasvinder

Property requires some renovation but overall is in good condition. New towels is a must as the ones we were given were old. Swimming pool times need to be extended as 7.00pm is too early to close.
Stayed 7 nights in Jul 2024

2/10 Terrible

ADNAAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 4 Star Hotel
Worse 4 Star hotel in Dubai. Cant sleep until 3am. As nighclub blarring music until then Rooms old and shabby
Stayed 2 nights in Oct 2023

6/10 Okay

marci

Liked: Cleanliness, amenities
The hotel was older than I thought. There was water running from a pipe. The towels were dingy and obviously over used. The complimentary breakfast was ok. Hot food not very hot. The young man Christopher who worked there was eager to help. Always smiling. He was our go to guy
Stayed 1 night in Nov 2023

2/10 Terrible

Seshu

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Service is very bad, not clean, every thing we nee to ask including towels, response for anything is very slow
Stayed 3 nights in Sep 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Worst hotel ever.
Worst hotel I ever stay. By default, do expect no shower foam, no towel. Shifting breakfast location without inform guest. Room key always give issue. Totally disappointed. U can get much better hotel with the same rate.
Stayed 5 nights in May 2022

4/10 Poor

Susan

Disliked: Property conditions & facilities
Staff were lovely! Rooms were old & needed up dating ! First room. We were put in everything was broken! Food was good !but you should provide coffee after meals ! Children were aloud to run & scream until 2 in the morning without any consideration for other guests! Disgusting!!!!!! Pool & Hussan very good but you need drink fertilities up there !
Stayed 6 nights in Apr 2023

2/10 Terrible

riccardo

Disliked: Property conditions & facilities
My room was small no view,, couldn't get door open to bathroom because it hit the bidet
Stayed 2 nights in Mar 2023

4/10 Poor

Zahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad, Have to call 4/5 times for get things done to clean room etc
Stayed 3 nights in Feb 2024

6/10 Okay

shojauddin saif

Liked: Cleanliness, staff & service
The Reception Was Not Supporting Room Was Not Up To The Stand
Stayed 2 nights in Jan 2023

6/10 Okay

Munira Hussamuddin

Liked: Staff & service
Not coming back Here Again
The hotel looks amazing from outside but when I went in the room the ac was not working i had to change the room and also there were cockroaches in the room. The room was quite spacious but when the ac was not working and i had to change the room instead of upgrading the room they downgraded the room by giving a smaller room.
Stayed 8 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Shandhir

Stayed 1 night in Jul 2024

10/10 Excellent

Shandhir

Stayed 2 nights in Jul 2024

10/10 Excellent

Shandhir

Stayed 2 nights in Jun 2024

10/10 Excellent

Shandhir

Topnservice good ckean room
Stayed 3 nights in Jul 2024

8/10 Good

Moidur

Stayed 8 nights in Dec 2023

6/10 Okay

KATHY

Stayed 2 nights in Nov 2023

10/10 Excellent

ILIAS

Τίμιο για τα χρήματα του... Σε κεντρικό σημείο... Πολύ καλή ρεσεψιόν..
Stayed 1 night in Oct 2023