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Hotel Universo

3.0 star property
Hotel with a 24-hour front desk, steps from Historic Center - Downtown
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Universo

Deluxe Room
Superior Double or Twin Room, View | Room amenity
Front of property - evening/night
Bar (on property)
Deluxe Room | Bathroom

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Double or Twin Room, View

Superior Double or Twin Room, View

Superior Double or Twin Room, View

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 23.0 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About the area

Map
Piazza Santa Maria Novella, 20, Florence, FI, 50123

What's nearby

  • Historic Center - Downtown - 1 min walk
  • Piazza di Santa Maria Novella - 1 min walk
  • Cathedral of Santa Maria del Fiore - 7 min walk
  • Ponte Vecchio - 10 min walk
  • Uffizi Gallery - 12 min walk

Getting around

  • Unità Tram Stop - 1 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Peretola Airport (FLR) - 23 min drive

Restaurants

  • ‪Vyta - ‬2 min walk
  • ‪Shake Cafe - ‬1 min walk
  • ‪Banki Ramen - ‬1 min walk
  • ‪Fiddler's Elbow - ‬2 min walk
  • ‪Giglio Rosso - ‬2 min walk

About this property

Hotel Universo

Hotel near Historic Center - Downtown
A short walk from Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore, Hotel Universo provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
Other perks include:
  • Self-parking (surcharge), express check-out and express check-in
  • Free newspapers, a computer station and a 24-hour front desk
  • Multilingual staff, smoke-free property and a lift
  • Guest reviews give top marks for the helpful staff and location
Room features
All rooms are individually furnished, and feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and minibars. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • LCD TVs with cable channels
  • Daily housekeeping, desks and phones

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 48 per night)

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • Lift

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 4 November 2024 to 31 December 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights.

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: EUR 48 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT048017A1SHCBGE33

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Frequently asked questions

Is Hotel Universo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Universo?

Self-parking is available for EUR 48 per night.

What time is check-in at Hotel Universo?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Hotel Universo?

Checkout is at noon.

Where is Hotel Universo located?

Located in Santa Maria Novella, this hotel is steps away from Basilica of Santa Maria Novella, Historic Center - Downtown and Piazza di Santa Maria Novella. Cathedral of Santa Maria del Fiore and Ponte Vecchio are also within 10 minutes. Unità Tram Stop is only a 2-minute walk and Valfonda - Stazione Santa Maria Novella Tram Stop is 4 minutes.

Hotel Universo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 254 out of 800 reviews" "
Rating 8 - Good. 322 out of 800 reviews" "
Rating 6 - Okay. 148 out of 800 reviews" "
Rating 4 - Poor. 45 out of 800 reviews" "
Rating 2 - Terrible. 31 out of 800 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a friendly staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Mikeson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from train station. Lots of options for dinning
Stayed 1 night in Oct 2024

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

8/10 Good

Joseph

Travelled with family
Liked: Staff & service
Enjoyed the location and the convenience. A bit noisy and minimum extras such as soap and shampoo
Stayed 2 nights in Oct 2024

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Nothing like the pictures used on the advertised and most of our outlets didn't work for some reason.
Stayed 3 nights in Oct 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Florence is a beautiful city, but everything was really outdated, dirty, the beds felt like cardboard. The staff however was really kind. You hear every little sound from outside and through the halls. I do have to give them the shower was one of the best in all of Italy. The water pressure was great lol! If it’s a one day stay I say do it, but more then a day, I don’t know… rethink your plan maybe?
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and near the train station. Room 500 is a bit small. Not sure how it compares to other rooms.
Stayed 1 night in Oct 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good location. The windows did a good job at keeping the sound out.
Stayed 3 nights in Sep 2024

2/10 Terrible

Suraj

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noisy, faulty electrical outlets and uncomfortable mattress. Would not recommend
Stayed 3 nights in Oct 2024

10/10 Excellent

RANIA

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

4/10 Poor

Maureen

Travelled with partner
Liked: Cleanliness, staff & service
Friendly and helpful staff. Nice lobby, room mediocre. Too hot and could not adjust to A lower temperature. Bugs in room, Shower leaked all over stall and floor, shower water luke warm
Stayed 1 night in Oct 2024

6/10 Okay

David, THE COLONY

Liked: Staff & service
Great location, near train station, easy to walk places. Very old property but worked for us.
Stayed 2 nights in Jun 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay here literally a half an hour before getting off the train and was greeted with great hospitality and an easy check-in! My room was quaint, colorful, clean, and perfect for my needs! I wanted something in the heart of the city that would allow me to walk around and enjoy everything that Florence has to offer. It was literally in the heart of the city, and a five minute walk from the train station, which made it super convenient. I highly recommend staying here at this lovely and hospitable hotel.
Stayed 1 night in Sep 2024

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Small but efficient room on the 5th floor looking out onto the piazza, perfect location r/t dining, shopping, and sight-seeing and very walkable to train station and tram stop from airport. We could hear music and activities from the restaurants and piazza below until late, but that was mostly pleasant. Staff was excellent. Not luxurious but we’d recommend!
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location within walking distance from the train station. The room was fantastic. Had the room with a view of the square. Only thing was that there was no continental breakfast. For the price it could be added.
Stayed 5 nights in Sep 2024

8/10 Good

Xavier

Liked: Cleanliness, staff & service
Everything was excellent, except: Nothing in the room (coffee, etc) Some things are falling apart and lack maintenance. Very complicated to get to by car and park. Parking garages will take your car to another location and may change the price overnight without notice. Get a quote in writing. Again staff was awesome, very helpful and polite and willing to go the extra mile.
Stayed 2 nights in Sep 2024

6/10 Okay

Carlos

Liked: Cleanliness
Not bad
Stayed 1 night in Sep 2024

4/10 Poor

Alyssa

Disliked: Cleanliness, property conditions & facilities
Very dirty. My room smelled of urine. Only redeeming quality is the location.
Stayed 1 night in Aug 2024

6/10 Okay

Donnell

Travelled with partner
Liked: Cleanliness
Need to be more friendly, cleaner, and offer some coffee for heaven’s sake!!!
Stayed 2 nights in Sep 2024

6/10 Okay

Cindy

Stayed 2 nights in Aug 2024

6/10 Okay

Jarred, Montreal

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Rhiannon, Mill Park

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom stinks of cigarette smoke, air conditioner in poor condition, overall was just good for us as it was a 1 night stay so mostly out and about.
Stayed 1 night in Aug 2024

8/10 Good

DAVID, AUSTIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a really large, unique room. Everything was very nice. Can be a little loud at night, but that’s to be expected in an area like this. Only cons: shower was a bit small for someone with wide shoulders. They lock the doors at a certain time every night and getting in/out can be a hassle. But overall would stay again.
Stayed 2 nights in Jul 2024

6/10 Okay

BARBARA

Travelled with family
Liked: Staff & service
Location great. But room very minimal. No mirrors in the main part of the room; air conditioning sparingly; no room safe.
Stayed 3 nights in Jul 2024