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Hotel Universo

3.0 star property
Experience the best of Downtown with its rich history while enjoying modern comforts like multilingual staff assistance.

Photo gallery for Hotel Universo

Deluxe Room
Front of property - evening/night
Interior
Superior Double or Twin Room | Room amenity
Deluxe Room | Bathroom

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Double or Twin Room, View

Superior Double or Twin Room

Superior Double or Twin Room, View

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Hairdryer
Private bathroom
Minibar
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Hairdryer
Private bathroom
Minibar
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Hairdryer
Private bathroom
Minibar
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Hairdryer
Private bathroom
Minibar
  • 23.0 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Bidet
Hairdryer
Private bathroom
Minibar
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About the area

Map
Piazza Santa Maria Novella, 20, Florence, FI, 50123

What's nearby

  • Historic Centre of Florence - 1 min walk
  • Piazza di Santa Maria Novella - 1 min walk
  • Cathedral of Santa Maria del Fiore - 7 min walk
  • Ponte Vecchio - 10 min walk
  • Uffizi Gallery - 12 min walk

Getting around

  • Unità Tram Stop - 1 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Peretola Airport (FLR) - 23 min drive

Restaurants

  • ‪Vyta - ‬2 min walk
  • ‪Shake Cafe - ‬1 min walk
  • ‪Banki Ramen - ‬1 min walk
  • ‪Fiddler's Elbow - ‬2 min walk
  • ‪Giglio Rosso - ‬2 min walk

About this property

Hotel Universo

Hotel near Historic Centre of Florence
A short walk from Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore, Hotel Universo provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
Other perks include:
  • Self-parking (surcharge), express check-out and express check-in
  • Luggage storage, tour/ticket information and multilingual staff
  • Concierge services, a 24-hour front desk and a front desk safe
  • Guest reviews give top marks for the helpful staff and location
Room features
All rooms are individually furnished, and feature comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and minibars. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • LCD TVs with cable channels
  • Daily housekeeping, desks and phones

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 48 per night)

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 4 November 2024 to 31 December 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights.

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: EUR 48 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT048017A1SHCBGE33

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Frequently asked questions

Is Hotel Universo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Universo?

Self-parking is available for EUR 48 per night.

What time is check-in at Hotel Universo?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Hotel Universo?

Checkout is at noon.

Where is Hotel Universo located?

Located in Santa Maria Novella, this hotel is steps away from Basilica of Santa Maria Novella, Historic Centre of Florence and Piazza di Santa Maria Novella. Central Market and Cathedral of Santa Maria del Fiore are also within 10 minutes. Unità Tram Stop is only a 2-minute walk and Valfonda - Stazione Santa Maria Novella Tram Stop is 4 minutes.

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Hotel Universo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 260 out of 811 reviews
Rating 8 - Good. 327 out of 811 reviews
Rating 6 - Okay. 148 out of 811 reviews
Rating 4 - Poor. 45 out of 811 reviews
Rating 2 - Terrible. 31 out of 811 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Great staff and great location.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Nice place with a friendly staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Ariel

Great location and comfortable
Stayed 2 nights in Sep 2024

8/10 Good

Lyle

The location is great. Short (5 min) walk from the train station and close to shopping, great food, and next to the Piazza Santa Maria. Room and Facility is plain and small but nice.
Stayed 1 night in Oct 2024

6/10 Okay

Josue

Liked: Cleanliness, property conditions & facilities
I only recommend one night stay
Stayed 1 night in Oct 2024

10/10 Excellent

Tyler

Great location, cute room with everything I needed. Staff was very helpful and easy to work with.
Stayed 1 night in Sep 2024

10/10 Excellent

Mikeson

Walking distance from train station. Lots of options for dinning
Stayed 1 night in Oct 2024

8/10 Good

Tony

It was a very good location. The windows did a good job at keeping the sound out.
Stayed 3 nights in Sep 2024

6/10 Okay

David

Great location, near train station, easy to walk places. Very old property but worked for us.
Stayed 2 nights in Jun 2024

8/10 Good

Joseph

Enjoyed the location and the convenience. A bit noisy and minimum extras such as soap and shampoo
Stayed 2 nights in Oct 2024

8/10 Good

Jeff

Just the room and bathroom was a little small. Everyone was very kind!
Stayed 1 night in Oct 2024

10/10 Excellent

Sudheer

Enjoyed the wonderful view over the piazza
Stayed 1 night in Sep 2024

8/10 Good

Juan

Rooms are very old, but the bathroom was renovated.
Stayed 2 nights in Oct 2024

8/10 Good

Eric

The place is well located.
Stayed 3 nights in May 2024

8/10 Good

Martin

The hotel is located on a large piazza with many restaurants and an excellent gellateria and Basilica steps away. The piazza is very loud the Friday night we stayed but earplugs were the trick. Not many amenities, no breakfast, but nearby cafes provide pastries, sandwiches, and espresso. Ten minute walk to the train station terminal.
Stayed 2 nights in Oct 2024

8/10 Good

Daniel

Centrally located and near the train station. Room 500 is a bit small. Not sure how it compares to other rooms.
Stayed 1 night in Oct 2024

10/10 Excellent

mario

Great hoteel
Nice and quiet central easy to get anywhere in florand A++
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Recommend
The hotel is well located. The personal is friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Staff was very helpful with suggestions for things to do, where to go etc.
Stayed 1 night in Mar 2024

10/10 Excellent

Miss Tamsin

Recommend for location and facilities
Superb location, room and views. Lovely staff and really helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Simon

Happy with the location and services provided.
Stayed 3 nights in May 2024

8/10 Good

Thomas

Property was in great location, staff was friendly, overall the stay was very enjoyable
Stayed 2 nights in Sep 2023

10/10 Excellent

Jennifer

Very pleasant staff, very clean room great balcony with view of Santa novella. Many restaurants within the block
Stayed 3 nights in May 2024

10/10 Excellent

Joyce

I booked my stay here literally a half an hour before getting off the train and was greeted with great hospitality and an easy check-in! My room was quaint, colorful, clean, and perfect for my needs! I wanted something in the heart of the city that would allow me to walk around and enjoy everything that Florence has to offer. It was literally in the heart of the city, and a five minute walk from the train station, which made it super convenient. I highly recommend staying here at this lovely and hospitable hotel.
Stayed 1 night in Sep 2024

8/10 Good

Donna

Close to everything
Great service. Needs better lighting in bathroom. Great place to stay. Near trains and close to everything of tourist desires.
Stayed 3 nights in Jul 2024