Holiday Homes in Golden Sands

"The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money."

"Conveniently located close to the beach. The room was clean, modern and comfortable - balcony was also nice. The amenities are great for a nice summer stay. The breakfast was great with plenty of choices, dinner was also very nice and excellent value. Krassimir at the front desk was very polite and attentive - all personnel were kind and greeted us every time. We will definitely stay here again when back in Varna."

"Not a 4*hotel at All , great swimming pool , food average , staff not really friendly "

"Great family stay "

"It was a beautiful hotel with a spectacular view. It was across the street from the beach and a ton of restaurants, shops, bars (one of them is an Eiffel Tower, carnival rides, ect. The noise from all that goes on until 3AM. That’s not a complaint. If you are across from all that you should expect noise. I mention it to suggest packing ear plugs. The room was nice and the bed was comfortable. It was very clean. We splurged for a balcony and I’m so glad we did. The breakfast buffet was unbelievable!! It had everything you could possibly imagine and it was delicious. The other bonus was free parking. I’d definitely recommend this hotel. "

"The place was clean and the service was great."

"This place has potential but it needs refurbishment to improve its facilities. The toilet is in the shower. Shower water fills the bathroom floor, as there is no cubical. There is no hair dryer, and no air condition in the bedroom. There was one air condition in the adjacent living room. The matress was hard and old. No selection for breakfast, take it or leave it. Restaurant menu selection is very poor. There is one shuttle bus to go to the beach and back. Bar is there but practically non existant. Tv reception was very poor due to issues with internet. When we stayed, there were 2 groups of small children using the pool facilities. We had to opt to go else were. "

"Staff need to be trained properly Good location "

"perfect!!! We arrived for three nights and following a surprising stay, we decided to change plans and stay 2 more nights!!! And all this, I must mention important details: the hotel is externally beautiful and inviting, the public areas are clean and well-maintained, the rooms require renovation (old furniture and many other details that require maintenance), but the cleanliness of the rooms is exceptional and the maid service is excellent and attentive to every request. We were on the all inclusive plan, and it was just perfect! The food was delicious and hot with a large selection of salads, soups, different meats, etc., the chef is always there and always in a position to serve the guests, a big thank you to the chef for the dedicated service! The waiters always smile and give good and efficient service. The reception service at the hotel is always available, attentive and creative for any question and request. Just a perfect hotel, we will come again and recommend to everyone at every opportunity! Thank you so much for wonderful time!"