Ilhota Hotels, Itapema

"Yuu"

"Extremely Bad: 1. There was a raw sewage smell coming from bathroom drain. 2. The pillows and linen to had a foul odor. 3. There was hair everywhere in the room and bathroom. 4. The bathroom sink faucet did not work, couldn’t even wash my hands. 5. Broken gate motor that left the vehicles unsecured in the parking lot across a busy street. 6. The breakfast spread was average for two days and on the third day breakfast was the bare minimum. We left the hotel and did not even eat breakfast on the fourth day. 7. The hotel denied Expedia a $70.00 refund request for one first night due to (GOL Airlines Severe Weather Delay) arriving a day late."

"Best stay of brazil. Well maintained and clean"

"Nice and safe place."

"Bathroom condition were not good at all, beds were old. The people working there were great. "

"Hotel staff was great. Management and front desk made us feel welcome. They were ready to help. Expedia made a mistake by selling us a room that was not available. The hotel made it seem like it's not a problem and we got an upgrade and they made it easy and stress free. "

"muito excelete"

"I liked everything."

"There are some great things about this hotel, some mediocre things and some really bad things. The good: it’s well-updated in the rooms and the lobby. The rooms are basic and plain but you have everything you need. Everything was clean, the bathrooms were clean and updated. There are some great amenities such as the kids’ playroom, the game room, and the piano downstairs. The staff was helpful and kind. The bad: Elevators were a serious problem. The elevators are very small and it isn’t enough for the amount of people (and we visited in the off-season, in July). We were often waiting 20-30 minutes to get an elevator. Breakfast was chaotic. Not really a big enough dining room for everyone. One day we had to wait 20+ minutes in line just to get a table… and we had already waited 30 minutes for an elevator. That was a real headache. Valet parking was also a mess. On the day of our departure we requested the car in person at the reception desk. Waited 1.5 hours for our car to arrive in front of the hotel! We had a very long drive ahead of us and that was a very big problem. We were constantly asking the front desk when the car would arrive and we were told it was “almost there”… for an hour and a half. There is no excuse for that. The pool… lots of mold and gunk around the tiles on the sides of the pool, and on the surrounding walls and ceilings. The pool itself is old and they have just replaced the pool deck tiles. Felt gross. Also the water was not warm enough. "