Khao Kheow Open Zoo Tours and Activities

Property was nice, staff was very courteous. The problem was that I booked 2 rooms for a group that weren’t family. A girlfriend that I travel with and myself were in one room and another friend and her husband were in another room. We checked in, split off from the married couple and the desk got the rooms totally backwards and documented that I was with the man and presented me with bills upon departure with supposedly my charges with his name and room number listed. My friend and I paid cash for our charges, did not receive a receipt, then a few minutes later were given more charges for ice cream Sundays agin for his room but charged to me but these Sundays were never ordered by any of the 4 of us. We hung around a while while they tried to find the bills then presented us with charges that were not signed by any of us. After 15 minutes, they said it was ok, not to worry, no charges would be posted. After we left I got a message that myself and the man that went with us still owe a bill for “our” room! What a cluster. They would not and could not understand the confusion. I’m still trying to get copies of the charges, which amount to about $25.00 USD. The four of us stayed there 3 nights. Such a small amount to go round and round about. Other than that it was fine.

Nice place for the money

Everything about the resort is amazing, the staff are super friendly and helpful and respectful. Anything you need they can help you with. The dining was amazing next to the water. The breakfast was excellent every single morning, even if they did not have something on the menu they can find a way to make it. Mason resort made our honeymoon the best experience.