2/10 Terrible
Dudley
25 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I had an extremely disappointing experience at this establishment and strongly urge others to avoid it. Upon checking in, it became immediately apparent that this location fails to meet even the most basic standards of hospitality, cleanliness, and customer service.
First, the room was in unacceptable condition. The bed was not properly made, the pillows were visibly dirty, and the curtains were torn and marred with dirt and burn marks. The bathroom had an unpleasant odor, as if it had not been cleaned, and the blow dryer was non-functional. The refrigerator did not work, and the closet was unusable due to a broken armrest. Additionally, there were no hangers, iron, or ironing board available, which added to the overall inconvenience.
These issues, combined with the apparent lack of attention to cleanliness and organization, suggest a serious lack of respect for guests. This is not just an oversight—it points to systemic negligence.
I would not recommend this establishment under any circumstances. In fact, I strongly believe it warrants an investigation by the appropriate authorities, such as the Better Business Bureau, to address these glaring deficiencies. This location is in dire need of significant improvements or potential closure to prevent further dissatisfaction and inconvenience to future customers.
Dudley
Stayed 2 nights in Nov 2024