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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property
Beachfront resort with relaxing spa services
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
Minibar, in-room safe, individually decorated, individually furnished
Breakfast meal
Lobby sitting area

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Parking included
    Parking included
  • Spa
    Spa
  • Gym
    Gym
The price is NZ$455
includes taxes & fees
6 Nov - 7 Nov
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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 48.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, non-smoking.

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 2 queen size beds, non-smoking.

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 38.50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for All Together Several beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

All Together Several beds, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 48.50 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Amnesia 2 queen size beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 2 queen size beds, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 48.50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 20.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior

Minibar, in-room safe, individually decorated, individually furnished

Room Superior

  • Sleeps 4
  • 2 Single Beds and 2 Double Beds

View all photos for Room Junior

Minibar, in-room safe, individually decorated, individually furnished

Room Junior

  • Sleeps 4
  • 2 Single Beds and 2 Double Beds

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About the area

Map
Playa Dorada Complex, Puerto Plata, 570000

What's nearby

  • Playa Dorada Golf Course - 1 min walk
  • Playa Dorada - 7 min walk
  • Lorilar Ranch - 6 min drive
  • Embassy of the United States Dominican Republic - 7 min drive
  • Malecón De Puerto Plata - 8 min drive

Getting around

  • Puerto Plata (POP-Gregorio Luperon Intl.) - 25 min drive

Restaurants

  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive
  • ‪El Mercado Restaurant - ‬3 min drive
  • ‪Sakura Restaurante Japonés - ‬3 min drive
  • ‪Gran Ventana Beach Bar - ‬5 min walk
  • ‪Mi Bohio Restaurant - ‬6 min drive

About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

Upscale all-inclusive resort near Playa Dorada Golf Course
Located close to Lorilar Ranch, Viva Heavens by Wyndham, A Trademark All Inclusive provides an adjacent golf course, a beach bar and a poolside bar. This resort is a great place to bask in the sun with a white sand beach, beachfront dining and sunloungers. Treat yourself to spa services, such as a facial, a manicure/pedicure or a massage. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. The gym offers yoga classes and Pilates classes; other things to do include snorkelling, beach volleyball and surfing/body boarding. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • An outdoor tennis court, luggage storage and tour/ticket information
  • A water dispenser, coffee/tea in reception and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All 180 individually furnished rooms boast perks such as laptop-friendly workspaces and air conditioning, as well as amenities such as free WiFi and safes.
Other amenities include:
  • Childcare services and free infant beds
  • Recycling and LED light bulbs
  • Bathrooms with showers and hairdryers
  • 40-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Tennis racquets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests at this property also have access to the resort facilities of neighbouring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Viva Heavens by Wyndham, A Trademark All Inclusive have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 7:00 PM.

How much does it cost to stay at Viva Heavens by Wyndham, A Trademark All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Viva Heavens by Wyndham, A Trademark All Inclusive on 6 Nov 2024 start from NZ$455.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Viva Heavens by Wyndham, A Trademark All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Viva Heavens by Wyndham, A Trademark All Inclusive?

Self-parking is free at this property.

What time is check-in at Viva Heavens by Wyndham, A Trademark All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Viva Heavens by Wyndham, A Trademark All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Viva Heavens by Wyndham, A Trademark All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include kayaking, surfing/body boarding, cycling and more.

Where is Viva Heavens by Wyndham, A Trademark All Inclusive located?

Located in Playa Dorada, this beachfront resort is next to a golf course and within 3 mi (5 km) of Playa Dorada Golf Course and Lorilar Ranch. Amber Museum is 4.3 mi (6.8 km) away.

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 277 out of 812 reviews" "
Rating 8 - Good. 237 out of 812 reviews" "
Rating 6 - Okay. 137 out of 812 reviews" "
Rating 4 - Poor. 76 out of 812 reviews" "
Rating 2 - Terrible. 85 out of 812 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lance

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Oct 2024

2/10 Terrible

ROBIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible. I checked in at about Midnight and checked out immediately the following day, the food was disgusting some of it even spoiled, the drinks were nasty, the staff was rude. All in all it was a terrible experience.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The regular worker's are the best people I never met , specially the activities people ,people in the bar are the best in this property,Dinner good. Definitely the people at the front desk not too friendly, my first impression I felt I am not welcome . Otherwise I can referring anyone to your resort… See you next time guys thank you thank you…..Jean .c
Stayed 4 nights in Oct 2024

10/10 Excellent

Rosalia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable atento y servicial
Stayed 2 nights in Oct 2024

8/10 Good

FRANKLIN, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for 3 nights. Food and amenities were good.
Stayed 4 nights in Jul 2024

6/10 Okay

Nikolaos steven

Liked: Staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort I will be coming back in the future . I stayed for 3 days and I didn’t want to leave . Everyone is so friendly including the staff . The food is actually amazing they have like 4-5 restaurants and I was impressed with the food quality , now before I booked this resort I was kinda hesitant because of all the negative reviews but this is definitely hands down my lil gem getaway . The pool &hot tub is nice and clean all the time .music is always playing around the pool, The staff does activities all the time so that’s always fun . They have a small coffee shop and that was my favorite including all the restaurants. The rooms was very clean and spacious. The theater at night time was spectacular the staff did and amazing job . The security did an excellent job I felt safe and I felt like home. I would give 5star and definitely recommend family and friends . Thank you so much for having me .
Stayed 3 nights in Sep 2024

4/10 Poor

Hennessy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Staff were very friendly! The resort itself false advertised many things that were not provided, starting off with a welcome cocktail and welcome gift in the room that was not included, 24-hr room service was not include, the Wi-Fi kept disconnecting, you'll need to log in every single time. There are no waiter service on the beach or pool as advertised. Pool towels were provided but not for the beach. Biggest disappointment was that they have about 5 restaurants and only ONE opens per night therefore there are never reservations available, especially for a party of 4 or more. We had no fine dining experience. and the buffet food was repetitive. only positive feedback was that they provided me with a crib for my baby no extra charge. (although you'll have to stack some towels and blankets since its a very slim pad) I would only recommend this resort for elderly couples who want to unwind by the pool/ beach. We ended up checking out 4 days early.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ruben Dario Suarez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and staffs.
Stayed 5 nights in Sep 2024

8/10 Good

SUN, Bergenfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was calm and not too big facility. Staffs were so kind and nice. Cafe is too small than my expectation and no inside bar was a little disappointed to me.
Stayed 2 nights in Sep 2024

8/10 Good

Vimal

Stayed 4 nights in Aug 2024

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and the atmosphere is very pleasant
Stayed 2 nights in Sep 2024

2/10 Terrible

Carlos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 3 nights in Aug 2024

6/10 Okay

Melody

Travelled with family, Travelled with family and small children
Liked: Staff & service
OVERALL 3/5 I stayed at Viva Heavens for 3 nights with family. We were received with a smile and a refreshing natural juice. The staff was professional and kind. The rooms were big and mostly clean, but lacking a variety of refreshments (only 2 sodas and water). The hotel is small compared to others nearby, it has one big pool for all the guest, and about 3 bars throughout the whole hotel with nice drinks. The reason I personally wouldn’t go back or recommend it, it’s because of the lack of variety of food, they have a small buffet with basically the same food everyday. The food is ok, not the worst but not the best. They have 3 restaurants that require reservations but are never open or there’s no reservation available. I asked the front about the closure of the other restaurants and they told me “they were opened as they were requested” which is a little dumb to me, but my family of 11 tried making reservation for the 3 nights we were there for the only restaurant they had open, and it was always fully booked. The best part was the entertainment staff, they had beautiful shows and were always around the hotel talking to the guests! Aside from watching the shows, there wasn’t much to do. The pool table is closed and you have to leave a $50 deposit to play, and it closes at 6pm. Overall, the hotel is ok, but needs to work on more food variety and more FREE activities for the guests.
Stayed 3 nights in Aug 2024

4/10 Poor

Marina

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

DARIBEL

Travelled with family
Tiene mucha húmeda se ve más bonito en foto
Stayed 2 nights in Aug 2024

2/10 Terrible

Jackeline

It’s poorly kept.
Stayed 4 nights in Aug 2024

6/10 Okay

Leah

Travelled with family
I will give my positive criticism about the hotel. The water system, like flushing the toilet (have to wait for a few mins. before flushing again) and the water that’s coming out of the faucet needs improvement. The card that we use to open our room door was not working most of the time. We had to go to the front desk like more than 5 times to either get a new card or for them to connect the card to their computer system. One time, they had to call a maintenance man to fix the door where you insert the card. We never had issues with these two basic things during our many years of travel. I hope the management will look on to this matter. Thank you.
Stayed 5 nights in Aug 2024

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easy access to the beach and pools, the enormous space in the rooms and the outside areas.
Stayed 7 nights in Aug 2024

10/10 Excellent

Anilza

Liked: Property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Alvin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'm very disappointed with my parent's room # 5108 it got completely flooded with water after a day of rain when we got back in the evening the room was completely flooded. The worst thing is that the hotel management knows about this issue and they ignored the problem and continues renting the room without fixing the problem. I'm not happy with the inconvenience the hotel caused my elderly parents
Stayed 4 nights in Aug 2024

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything sucks. People uts not friendly at all..DONT WASTE YOUR MONEY IN THIS PLACE
Stayed 7 nights in Aug 2024

2/10 Terrible

Jose Andres

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

4/10 Poor

Ricardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Latasha

Liked: Staff & service
The dinning hall was extremely hot all 6 nights of my stay. No more cheese left to make omelet and the chef did not try and get more. The food options were not so great but edible because only thing to eat. The room was very basic & out-dated. Tv stations only option in Spanish and the tv kept turning on by itself, i had to unplug it. Only large towels no hand towels to dry hands and no wash clothes at all. I had to bath with my hand and was unable to wash my back. The room always fogged so towels did not dry after hanging. The sound from the party was extremely loud and i could not sleep. The party music did not stop after the time i was told.They could have at least lowered the music. But over-all I'll score 3-4 stars.
Stayed 5 nights in Aug 2024