8/10 Good
Erika
Travelled with partner
13 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful boutique local hotel. The rooms and hotel are accurately reflected in the photographs. The hotel reception and staff are extremely friendly and accommodating. The hotel host personally walked us to a great restaurant, Runa, around the corner since we arrived late and were too tired to navigate ourselves to dinner. Little touches like fresh roses in the room, rose petals on the bed were lovely. The room's furnishings and artwork are charming and embody a historic clonial charm reflective of the nearby basilica, cathedrals, and main square. Location is excellent for walking to the main plaza, the cathedral, presidential palance, nice restaurants, pharmacies, convenience stores, bank/ATM, etc. while feeling like you could observe local daily life of the people. One very nice amenity is that Byron of the hotel reached out in advance to help schedule our airport transfer to and from the hotel and helped accommodate last minute changes to our schedule. Much more convenient and comfortable that using a rideshare app. The driver was prompt, friendly, and made sure we had everything and were on time for our flight. Exceptional service. The only drawback (not the fault of our hotel) was the regional rolling power outages. I recommend bringing a flashlight if you travel during times of outages. We had power for 3-4 hours in the morning and 3-4 hours in the late evening. We were gone on excursions for most of the day time. But there was hot water for showers.
Erika
Stayed 3 nights in Nov 2024