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"This was my second trip to Papallacta and it was worth a return trip. Staff were friendly and helpful. From remembering the lactose intolerant person in our group (bringing a small pitcher of hot chocolate made with almond milk twice) to remembering the kids’ names to helping our teen when he was locked out of our room, Orlando was perfection. Be sure to relax with a massage after taking a hike in the stunning mountains. "

"The staff was great! The amenities were great! I own a maintenance company so it is an area they need to take a look at. Our Spa tub filled VERY slowly and drained even slower. The skylight about the toilet leaked during the rain in room 26. None of these issues would prevent me from going again and I would have stayed longer if I could. However, I have bad pollen allergies and something was bothering me since it is 300 years old and has no A/C I had to leave. LOVED our Stay!"