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TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

3.0 star property
Family-friendly Torquay hotel in Torquay City Centre with 2 indoor swimming pools

Photo gallery for TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

2 indoor pools, seasonal outdoor pool, pool loungers
Sauna, hot tub, steam room, body treatments, body wraps, body scrubs
Garden
Sauna, hot tub, steam room, body treatments, body wraps, body scrubs
Apartment | Private kitchen

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Spa
  • Parking available
  • Bar
  • Room service
The current price is NZ$264
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Apartment

Apartment | Living area

Apartment

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Digital channels
Desk
In-room safe
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Room (2 Adults + 1 Child)

In-room safe, desk, free WiFi, bed sheets

Family Triple Room (2 Adults + 1 Child)

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Digital channels
Desk
In-room safe
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Family Quadruple Room (2 Adults + 2 Children)

Family Quadruple Room (2 Adults + 2 Children)

Family Quadruple Room (2 Adults + 2 Children)

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Digital channels
Desk
In-room safe
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Digital channels
Desk
In-room safe
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Digital channels
Desk
In-room safe
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Digital channels
Desk
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room, Multiple Beds, Sea View

In-room safe, desk, free WiFi, bed sheets

Superior Triple Room, Multiple Beds, Sea View

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Digital channels
Desk
In-room safe
  • Sea view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About the area

Map
Falkland Road, Torquay, England, TQ2 5JJ

What's nearby

  • Torre Abbey - 4 min walk
  • Riviera International Conference Centre - 5 min walk
  • Torre Abbey Sands - 11 min walk
  • Princess Theatre - 15 min walk
  • Babbacombe Beach - 5 min drive

Getting around

  • Torquay Station - 8 min walk
  • Exeter (EXT-Exeter Intl.) - 37 min drive

Restaurants

  • ‪Gino's - ‬8 min walk
  • ‪The Noble Tree - ‬8 min walk
  • ‪Bull & Bush - ‬2 min walk
  • ‪DT's - ‬4 min walk
  • ‪Bombay Express - ‬3 min walk

About this property

TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

Family-friendly hotel near Princess Theatre
Take advantage of a terrace, a garden and a playground at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort. Treat yourself to a facial, a manicure/pedicure or a body scrub at Aztec Spa, the on-site spa. Yoga classes and Pilates classes are offered at the gym; other things to do include archery. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/games room.
You'll also enjoy the following perks during your stay:
  • 2 indoor pools and a seasonal outdoor pool, with sunloungers
  • Full breakfast (surcharge), self-parking (surcharge) and a front desk safe
  • A vending machine, meeting rooms and a lift
  • A 24-hour front desk, a billiards/pool table and smoke-free property
Room features
All 70 rooms boast comforts such as 24-hour room service, in addition to thoughtful touches such as late-night room service and free WiFi.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 10 per day)
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8 AM to 9:30 AM for a fee: GBP 10.95 for adults and GBP 5.95 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 indoor pools
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Pilates classes
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Yoga classes

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 10.95 for adults and from GBP 5.95 for children
  • Uncovered self-parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards

We should mention

The seasonal pool will be open from May to September
Pool access available from 7:00 AM to 9:00 PM

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Carlton Hotel Torquay
Carlton Torquay
TLH Carlton Hotel Torquay
TLH Carlton Torquay
TLH Carlton
TLH Carlton Hotel
TLH Carlton Hotel Spa TLH Leisure Entertainment Resort

Frequently asked questions

Does TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort have a pool?

Yes, this property has 2 Indoor pools, a seasonal outdoor pool and a children's pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort on 23 Feb 2025 start from NZ$263.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

Self-parking is available for GBP 10 per day. Limited spots are available.

What time is check-in at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

Check-in start time: 3:00 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort?

Checkout is at 11 AM.

Where is TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort located?

This family-friendly Torquay hotel is located near the beach, within a 15-minute walk of Greek Orthodox Church of Saint Andrew and Princess Theatre. Abbey Pitch and Putt and Torre Abbey are also within 10 minutes. Torquay Station is 8 minutes by foot and Torre Station is 12 minutes.

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TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 153 reviews
Rating 8 - Good. 63 out of 153 reviews
Rating 6 - Okay. 17 out of 153 reviews
Rating 4 - Poor. 12 out of 153 reviews
Rating 2 - Terrible. 11 out of 153 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammed

Very nice Hotel, I will be back shortly
Stayed 1 night in Jul 2024

10/10 Excellent

George

A very pleasent stay
Stayed 3 nights in Apr 2024

8/10 Good

Christine

Overall a good hotel, clean and comfy. Breakfast was good and available. Only down side was that there weren’t any glasses in the room for water.
Stayed 1 night in Sep 2024

10/10 Excellent

Ismerelda

Good place for a holiday
It was good I enjoy my stay there,everything I needs was available
Stayed 2 nights in May 2024

10/10 Excellent

Nicole

Amazing stay
Amazing stay. loads to do, plenty of entertainment. Throughly enjoyed the pools and spa. Unfortunately our window in the room was broken so room was too hot
Stayed 1 night in Jul 2024

10/10 Excellent

Nisabel

The property was clean and tidy. It was very quiet and the services provided were amazing. The pool is free for guests of the hotel and it was just relaxing and the games room was great entertainment I didn’t even need to leave the hotel!!
Stayed 2 nights in Jul 2024

6/10 Okay

Nathan

Liked: Cleanliness
Very itchy bedding bad hard bed no sleep but swimming and s5aff were great
Stayed 1 night in Sep 2024

10/10 Excellent

Keran

What an amazing experience. However, I think that the entertainment for children should be Expanded.
Stayed 7 nights in Aug 2024

8/10 Good

Verified traveller

Pleasant enough
Room excellent, food good, service just ok.
Stayed 1 night in Jun 2024

10/10 Excellent

Matt

Love TLH but....
Always love staying at TLH but could do with a spruce up. The shower pressure was really low but that only bothered me.
Stayed 3 nights in Sep 2024

10/10 Excellent

Judi

very large lots of facilities very clean and pleasant staff
Stayed 1 night in Jul 2023

8/10 Good

daren

Great time,hotel a little tired but with all amenities can be forgiven,superb time was had by all. We will definitely stay again.
Stayed 4 nights in Aug 2022

4/10 Poor

Sweetie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff is not good in communication. Very expensive hotel as it mentioned about spa, massage and so many things included with this hotel but unfortunately we are not happy because they are charging extra for any extra activities....not worth staying there
Stayed 3 nights in Aug 2024

8/10 Good

Mike

We have stayed at the Derwent a few years back so we knew what to expect when we booked the Carlton, the hotel is very clean and bed was comfortable but the rooms are dated but have what you need for your stay. Staff are friendly and helpful, breakfast was good.
Stayed 4 nights in Oct 2023

8/10 Good

Susan

The location is very good next to city centre I didn’t like the bed was so uncomfortable and the room was so warm couldn’t put down the temperature and the breakfast wasn’t good it was poor and no much choice
Stayed 2 nights in Apr 2024

10/10 Excellent

Avril

Facilities, food and staff were amazing. Great activities on site. I will definitely returned. LOVE Torquay!!!
Stayed 5 nights in Aug 2023

8/10 Good

Verified traveller

Great location, close to the beach. Room need a bit of TLC but were clean. Breakfast was good, could do with Gluten Free options
Stayed 1 night in Jun 2023

8/10 Good

A

Can’t fault good value
The Carlton is lovely hotel a little dated but that’s Torquay. Has super facilities pools gym spa. Entertainment throughout the day and night. Food was great and staff very professional so helpful
Stayed 3 nights in Apr 2023

6/10 Okay

Krutika

It was a good holiday in TLH Carlton . Facilities are good. Kids had fun. Due to hot climate, it was difficult to sleep without AC. AC would have been better in rooms.
Stayed 3 nights in May 2023

10/10 Excellent

Ian

We have stayed before, parking is good although charges have been introduced. Pools are lovely but would like age limit dropped for indoor swimming with adult supervision as lifeguards are present. Food is excellent good value for money. Evening Menu needs to be extended we had to eat out too accommodate both children. Outdoor tables for smaller numbers single or couples occupied tables suitable for families
Stayed 2 nights in May 2023

6/10 Okay

Wayne

Found a pair of underpants down the side of the bed and broken chocolate biscuits all over the floor after waiting till 3 to check in so the cleaners could do their job??? And breakfast wasn’t as good as it used to be. Apart from that we enjoyed it.
Stayed 3 nights in Aug 2023

2/10 Terrible

Fiona

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tired and dated with ground in dirt throughout.
Stayed 1 night in Jul 2022

4/10 Poor

Justine

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Not great
Rock hard beds Fire alarm went off at 515am all had to go out in nightwear, no staff anywhere to be seen, no explanation given, all back in again ten mins later. Drunk / deranged people in room next door arguing, shouting, banging doors all night. Staff on reception not very friendly.
Stayed 2 nights in Jul 2023

6/10 Okay

Gurdip

Liked: Property conditions & facilities
First good things, the staff are nice n helpful, location is good if you want to spend time near beach and enjoy nearby amenties, bingo, entertainment were nice but no food allowed there, only drinks! Though food at Aztec bar was nice. pool and spa facilities were good, on first day, the pool water was very cold, 2nd day was less cold. Enjoyed firey n cold spa treatment (extra charges). Parking is free only if book directly with TLH(i saw a big sign in their sister hotel), non tlh bookings are to pay £10 per day, which adds up eq if you staying 5 days, i.e extra £50! Re: room, Our given room looked really old, tiles broken, door handle broken, some horrible smell, so we requested to change our room, the reception staff was helpful and offered us different room, this was little bigger n fresh, but same old tired room, broken bathroom tiles, black brown dirt mould around toilet seat, dirty windows, bathroom needs demolition and rebuilt,when walking around room n hotel squeaking noisy woods. Hotel decor is really old except the reception area, which seems to be recently renovated n looks nice compared to the rest of the hotel.
Stayed 2 nights in Feb 2024

2/10 Terrible

Mariana

Liked: Cleanliness, property conditions & facilities
I booked a family room for 2 nights for the bank holiday. There was holes and dirt on the walls, broken door boards and on beds, mould and damp in the bathroom, hair on the anti slippery mat, rusty kettle and a funny smell in the room. I had to aerate the room, but with a toddler was difficult to keep it open all the time. There was no shampoo or shower gel, so good thing I had the baby wash, so I also used it. I wanted to change the room but the reception was busy or nobody at the reception. When we left today, we were not even asked how was our stay. No feedback at all. The breakfast was quite poor, the fruit salad were not fresh. I believe the place needs a health and safety visit. For £200/night, it was absolutely disappointing.
Stayed 2 nights in Aug 2022