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Mercure Queenstown Resort

4.0 star property
Family-friendly ski hotel with an outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Queenstown Resort

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Bar (on property)
Sauna
Property grounds
Aerial view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Room service
  • Bar
The price is NZ$287
includes taxes & fees
12 Jan - 13 Jan 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout curtains

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, individually furnished, desk, blackout curtains

Superior Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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The price is NZ$367
includes taxes & fees
5 Jan - 6 Jan 2025
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About the area

Map
Sainsbury Road, Queenstown, 9300

What's nearby

  • TSS Earnslaw Steamship - 4 min drive - 2.3 km
  • Kiwi and Birdlife Park - 4 min drive - 2.5 km
  • Skyline Queenstown - 4 min drive - 2.6 km
  • Queenstown Gardens - 6 min drive - 3.4 km
  • Bob's Peak - 15 min drive - 5.0 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 17 min drive

Restaurants

  • ‪Fergburger - ‬4 min drive
  • ‪Skyline Gondola - ‬4 min drive
  • ‪Patagonia Chocolates - ‬4 min drive
  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive

About this property

Mercure Queenstown Resort

Upscale eco-certified hotel near Lake Wakatipu
Located close to Bob's Peak and Queenstown Gardens, Mercure Queenstown Resort provides a terrace, a coffee shop/cafe and a garden. With amenities such as a ski shuttle and ski storage, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna or the hot tub. At the two on-site restaurants, enjoy breakfast, dinner, children's meals and ocean views. Stay connected with free WiFi in public areas, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and free newspapers
  • Tour/ticket information, a lift and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 148 individually furnished rooms feature perks such as air conditioning and dressing gowns, in addition to amenities such as free Internet and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Mini fridges, free infant beds and coffee/tea makers

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Hindi, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • Spa tub
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately NZD 32 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Does Mercure Queenstown Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Mercure Queenstown Resort?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 12 Jan 2025 start from NZ$287.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Queenstown Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Queenstown Resort?

Self-parking is free at this property.

What time is check-in at Mercure Queenstown Resort?

Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Queenstown Resort?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Queenstown Resort located?

Conveniently located near the ski slopes, this Fernhill hotel is in the mountains within 2 mi (3 km) of Lake Wakatipu, Kiwi and Birdlife Park and Skyline Queenstown. Queenstown Gardens and Bob's Peak are also within 3 mi (5 km).

Mercure Queenstown Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1001 reviews" "
Rating 8 - Good. 363 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Arul Thangadurai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The accomodation was good, nice breakfast and lake view from the room. The only inconvenient was parking. Had to park the car outside in the street.
Stayed 1 night in Dec 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a Mercure Hotel in Deauville, France so decided to try it again. Both stays proved to be safe, well priced. a nice breakfast, etc. Good value and reliable service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Beverley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, stunning view of the lake from our room and the dining area. Breakfast was ok, but both time a lot of the food was cold
Stayed 2 nights in Nov 2024

10/10 Excellent

lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Service is very good
Stayed 2 nights in Nov 2024

6/10 Okay

Ana

Liked: Staff & service
Just a lot of issues checking in
Stayed 2 nights in Oct 2024

10/10 Excellent

Leao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here this was absolutely beautiful
Stayed 3 nights in Jun 2024

8/10 Good

Lakhwinder

Travelled with family and small children
Liked: Cleanliness, staff & service
It was average.
Stayed 2 nights in Sep 2024

8/10 Good

NITHYAPRIYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe.
Stayed 3 nights in Sep 2024

10/10 Excellent

yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with beautiful view!
Stayed 1 night in Sep 2024

10/10 Excellent

Salina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Shubhkaran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this property before and we love the location and the view we get from the room. Also, the breakfast buffet is good and staff is awesome.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hayleigh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always opt to stay at Mercure due to the convenience of it. The buffet breakfast is overpriced for a small eater - paid $30 odd dollars for a piece of toast and drink. Otherwise can’t complain.
Stayed 4 nights in Aug 2024

8/10 Good

Craig

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the bar area and the buffet breakfast. Just far enough out of town to escape the hustle and bustle.
Stayed 7 nights in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Dev

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Pepi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Satinder

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Arib

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is dated and needs renovation. Our room had dirty carpets with spill marks. Staff was fantastic and check in was smooth. We found parking on all days we were there - free on site. Location was great, short drive from town centre. We booked double queen bed room with lake view and it had an amazing view and size.
Stayed 2 nights in Jul 2024

10/10 Excellent

Josephine

Stayed 4 nights in Jul 2024

6/10 Okay

Ranjit

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was good but there were no proper instructions regarding the use of things and at the end deducted unexpected money. Room was quite outdated especially the mat and the shower.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time staying here, very family friendly property and the staff were amazing! Great food options to accommodate everyone’s taste buds along with an outstanding breakfast buffet! We had such a great time here and would highly recommend to anybody coming to Queenstown.
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ke

Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024