Red Carpet Inn in Lakeland - Winter Haven

"Customer service "

"Good for children "

"We love this property so much. We had a bunch of things to do with the children. The only thing I would say is that it’s very dirty in your villa. The rugs are disgusting. They make your feet black at the bottom. The sink and tub area and like the floor part could’ve definitely been cleaned a lot better especially if you have one of the Jacuzzi’s. It’s all dusty in between. But other than that overall it’s a great resort. Just a cleaning needs to be better."

"We had a wonderful time at this resort, so much to do and all staff we encountered were great!"

"Was amazed by the appearance Everyone was super helpful and happy to assist. The guards men at the guard box ! We’re super helpful, super friendly just AMAZING The hotel check in lady - TOP NOTCH CUSTOMER SERVICE! Concerige Guy - couldn’t ask for better !! Everyone’s pretty amazing here! On A HOLIDAY EVENING AT THAT !!"

"Overall, my stay at the hotel was good, but there was one major downside that really soured the experience. Shortly after checking in, they offered what seemed like a great deal — a discounted rate if we agreed to attend a timeshare presentation. However, they charged $200 upfront with the promise that it would be refunded after attending. The catch is, if you don’t show up, they keep the $200. What made it even worse was when I went back to the desk to explain that I had a surprise planned for my boyfriend and asked if they could remove him from the timeshare event. I thought it would be an easy fix, but the lady at the desk refused to do anything about it. She was completely unhelpful and showed no flexibility or understanding. It felt like they cared more about pushing the timeshare presentation than about making sure guests actually enjoyed their stay. While the hotel itself was nice, this whole situation left a really bad taste in my mouth. Future guests should definitely be cautious about agreeing to anything tied to the timeshare offers — it’s not as simple or optional as they make it sound."

"The room we had met our EVERY NEED 💜 Beautiful resort !!!! Amazing Customer Service!!!!!"

"Very nice property. Check in was a bit long but the stsy on a whole was great. The water park is also worth going to as well."

"We had a great experience checking process was nice and smooth they allowed us to check in 3 hrs early. The room was clean and the resort was close to everything. We will stay again. "